Issue:
Various devices are missing the "endpoint profile" section in ClearPass while other devices have the "endpoint profile"
After looking at the "show logs" for the endpoint in Aruba I found this error message
2022-11-03 10:47:12,237 [AuthReqThreadPool-21-0x7fe0713ec700 r=R000118f2-01-6363d470 h=74] ERROR ExtDB.DBQuery - ResultSet is empty
2022-11-03 10:47:12,237 [AuthReqThreadPool-21-0x7fe0713ec700 r=R000118f2-01-6363d470 h=74] ERROR ExtDB.DBQuery - Failed to get value for attributes=Category, OS Family]
When a client connects to the wifi some of the devices (it seems to be random) "Fail to get Device Category/OS Family this causing issues with the way our services is setup, but I can not seem to figure out why this is happening. Any help would be GREATLY appreciated.
Environment:
1-primary Mobility Conductor and a Backup Mobility Conductor
12-Aruba controllers managed by the Mobility Conductor
The WLCs connect to a publisher Clearpass server and a Backup ClearPass server
DHCP is handled by an external Windows Server