Hi Folks -
I'm having these weird connectivity problems on my K-12 campus. Hoping you can give me some troubleshooting tips on where to source the problem.
(2) 7210 Controllers (v 8.5)
(1) Mobility Master (v 8.5)
~ (125) Access Points (mix of 315/515 a few remaining 205 waiting on inventory to be changed to 515)
Clearpass is handling the authentication ---> looking at my active directory for user lookups
What's happening is - let's say (16) students are in a classroom. 13 of them connect fine - 3 of them do not. What i've noticed is the (3) that aren't connecting, ClearPass doesn't even show the computers request to connect.
The odd part - if I take that computer and physically move it to another area/access point - the computer will connect - ill see the request in ClearPass and it's fine.
It's like - whatever is happening in that specific moment - the request is not getting to ClearPass and the client is just sitting there not connecting and waiting for authentication.
(2) changes to my network :
500 series AP's
A big influx of macbooks
Also note - i'm on a very old version of ClearPass, and in the process of updating
Any troubleshooting tips ?
Thx
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Mike Robertson
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