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Clearpass Onboard Time out- client did not complete eap transaction when client did not complete eap transaction when setting Checkpoint between AP and Clearpass

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  • 1.  Clearpass Onboard Time out- client did not complete eap transaction when client did not complete eap transaction when setting Checkpoint between AP and Clearpass

    Posted Jun 09, 2022 01:10 PM
    Dear I have 1 Clearpass version 6.10.5 installed on Hyper-V platform, using onguard and onboard. AP Aruba use Virtual Controller 8.7.11.
    Access Point and Clearpass are located in two different subnets and have a gateway located at Firewall Checkpoint.
    Onguard with EAP-MSchapv2 authentication is very stable.
    However when I do CLearpass onboard BYOD device with 2 SSIDs there is an error- client did not complete eap transaction.
    I tried for AP and Clearpass in the same subnet then it works fine. I am doubting the problem is on Checkpoint or Hyper-V.
    However on Hyper-V I turned off Firewall, and on Checkpoint I set any permit rule, and monitor log has no drop or reject traffic.
    But my device cannot connect EAP-TLS to secure wifi after running quickconnect. Has anyone encountered the same situation as me? We look forward to sharing experiences from you
    Thank you very much
    log on AP:
    Jun 8 08:45:13 eap-req <- 10:5b:ad:05:7a:79 1c:28:af:d7:b3:10 55 1030
    Jun 8 08:45:13 eap-resp -> 10:5b:ad:05:7a:79 1c:28:af:d7:b3:10 55 6
    Jun 8 08:45:13 rad-req -> 10:5b:ad:05:7a:79 1c:28:af:d7:b3:10/CPPM 74 223 VP-HO
    Jun 8 08:45:13 rad-resp <- 10:5b:ad:05:7a:79 1c:28:af:d7:b3:10/CPPM 74 -
    Jun 8 08:45:13 eap-req <- 10:5b:ad:05:7a:79 1c:28:af:d7:b3:10 56 389
    Jun 8 08:45:14 eap-resp -> 10:5b:ad:05:7a:79 1c:28:af:d7:b3:10 56 1492
    Jun 8 08:45:14 rad-req -> 10:5b:ad:05:7a:79 1c:28:af:d7:b3:10/CPPM 75 1719 VP-HO
    Jun 8 08:45:15 station-up * 04:56:e5:5c:e0:63 1c:28:af:d7:b3:11 - - wpa2 aes
    Jun 8 08:45:15 eap-id-req <- 04:56:e5:5c:e0:63 1c:28:af:d7:b3:11 1 5
    Jun 8 08:45:15 eap-start -> 04:56:e5:5c:e0:63 1c:28:af:d7:b3:11 - -
    Jun 8 08:45:15 eap-id-req <- 04:56:e5:5c:e0:63 1c:28:af:d7:b3:11 1 5
    Jun 8 08:45:18 dot1x-timeout * 10:5b:ad:05:7a:79 1c:28:af:d7:b3:10/CPPM 56 768 server timeout
    Jun 8 08:45:18 dot1x-timeout * 10:5b:ad:05:7a:79 1c:28:af:d7:b3:10/CPPM 57 512 station timeout

    Capture Log wireshark when client connect
    log on clearpass