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Clearpass or network drops android after browser connects.

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  • 1.  Clearpass or network drops android after browser connects.

    Posted Apr 28, 2014 05:17 PM

    ASUS Memo 7 HD with  android 4.2.2 logs onto network, then Clearpass, then browser sees internet for 10 seconds, then is dropped or drops connection.  Network stays connected just no access to the interent. 

    I cycle the WiFi and it repeats the connect/works/then dropps cycle.

    My IT group has spent 3 months on this and to no avail.   

     

    using Aruba networks with EAP 



  • 2.  RE: Clearpass or network drops android after browser connects.

    EMPLOYEE
    Posted Apr 28, 2014 05:20 PM
    You should open a case with Aruba TAC. They will be able to troubleshoot it with you live.


  • 3.  RE: Clearpass or network drops android after browser connects.

    Posted Apr 28, 2014 05:22 PM

    Who is aruba TAC, or better how to contact them.



  • 4.  RE: Clearpass or network drops android after browser connects.
    Best Answer

    EMPLOYEE
    Posted Apr 28, 2014 05:52 PM

    TAC is Aruba support. You can call  1 (800) 943-4526



  • 5.  RE: Clearpass or network drops android after browser connects.

    EMPLOYEE
    Posted Apr 28, 2014 05:20 PM

    Did you turn on user debugging for that device to see what is happening?  Did you look at the auth-tracebuf for that device?



  • 6.  RE: Clearpass or network drops android after browser connects.
    Best Answer

    Posted Apr 29, 2014 12:23 AM
    Your IT group is typically the only ones who can call Aruba support. They'll need access to the controller and the device to fully troubleshoot the issue.