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Clearpass - Self Sponsor - 5 minute access - stop duplicate email receipts

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  • 1.  Clearpass - Self Sponsor - 5 minute access - stop duplicate email receipts

    Posted Jul 23, 2024 06:26 PM
    Edited by scottdoorey Jul 23, 2024 06:27 PM

    Hey Airheads,

    Looking for some guidance on some ClearPass guest behaviour i'd like to try and change. 

    Have deployed a self sponsored registration workflow using the 5 minute  initial access method  (https://support.hpe.com/hpesc/public/docDisplay?docId=sf000093912en_us )  and am facing an issue with the email receipts. 

    When the user first registers, the account is enabled with the 5 minute lifetime and the user gets the email receipt with the credentials, they also get the sponsor email to confirm their account. 

    When they complete the sponsor email approval, they then get another receipt with the details along with the new expiry. 

    Is it possible to stop the first receipt going out so that the user only receives it after the sponsor approval is completed?

     (https://support.hpe.com/hpesc/public/docDisplay?docId=sf000093912en_us 



  • 2.  RE: Clearpass - Self Sponsor - 5 minute access - stop duplicate email receipts
    Best Answer

    Posted Jul 24, 2024 12:19 PM
    Edited by scottdoorey Jul 27, 2024 07:26 PM

    Did you try to use Auto-send guest receipts to email with a special field set?

    Email will be set only when a selected field contains nonempty value.

    Best, Gorazd



    ------------------------------
    Gorazd Kikelj
    MVP Guru 2024
    ------------------------------



  • 3.  RE: Clearpass - Self Sponsor - 5 minute access - stop duplicate email receipts

    Posted Jul 27, 2024 07:28 PM

    Thankyou Gorazd!

    This is perfect, i've never seen this setting before. I was able to map this to the register_token_confirmed value so that it only generated once the sponsor confirmation was completed. 

    Thanks for the great tip!