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Clients do not get get user role from AP (no connectivity)

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  • 1.  Clients do not get get user role from AP (no connectivity)

    Posted Jul 03, 2019 08:42 AM
      |   view attached

    A customer has 63 AP's in an IAP cluster that is managed in Airwave. Yesterday, clients could not connect to one of the AP's. A reboot resolved the issue. Looking into the log of the VC I can see the entry "AP could not find post auth role <you_name_it>" for several roles. 

     

    It is a first time occurence (at least the customer did not complain before) but I fail to understand what might have triggered this problem. Cluster is running 6.5.1.0.

     

    Any advice how I can find out the cause for this issue? Thank you.



  • 2.  RE: Clients do not get get user role from AP (no connectivity)

    MVP EXPERT
    Posted Jul 03, 2019 10:09 AM

    Are these Role pushed down from AirWave? Can you confirm they are part of the running config on the IAP?



  • 3.  RE: Clients do not get get user role from AP (no connectivity)

    Posted Jul 04, 2019 10:24 AM

    Thank you for getting back to me. Yes, on both questions.

    This setup is known working for many months and it is a first time occurence, as far as we are aware.