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CPPM, change HPE Password Credentials username

This thread has been viewed 8 times

  • 1.  CPPM, change HPE Password Credentials username

    Posted Jul 30, 2024 11:53 AM

    sometime ago  we had a user put their details in , and now they have expired,   there isn't an option to change it, 

    does anyone know how to change this?



  • 2.  RE: CPPM, change HPE Password Credentials username
    Best Answer

    Posted Jul 30, 2024 11:53 AM

    Press the 'Generate Token' button.



    ------------------------------
    Herman Robers
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    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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    Original Message


  • 3.  RE: CPPM, change HPE Password Credentials username

    Posted Jul 31, 2024 09:09 AM

    We had a user do that once and it was a nightmare to change.  We had to get support involved.  But that was over a year ago and the process appears to be simplified.  However, having a former employee account remain active is not advisable.   We got support to assist in changing it back to our service account.   It might be possible to sign-in as a service account the next time a generation is needed then renew to get the user changed back as it appeared to have been a result of ClearPass using the currently signed in user, somewhat inane in my view.  A sanity check could be added to the product to warn that proceeding will change the user used for updates.


    Original Message


  • 4.  RE: CPPM, change HPE Password Credentials username

    Posted Jul 31, 2024 09:24 AM

    sorted now,  i click generate token, and it's fixed my issue,  what i was missing was the box i was on didn't have internet access to generate the token.


    Original Message