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Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
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CPPM: Config restore failure

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  • 1.  CPPM: Config restore failure

    Posted Feb 08, 2024 04:07 PM

    Receiving the following error when restoring ClearPass VM from back up (config only).

    Restoring a backup from a 6.11.6 C2000V. To 6.11.1 VM CLABV thinly provisioned (with version mismatch enabled). 

    Original file from the C2000V with 1TB disk, 8 CPU and 16 RAM in comparison to CLABV 400GB disk space, 8 CPU and 8 RAM. Is this likely to cause a failure?

    Logs do not provide any further info. 

    Restoring Policy Manager database using file db-backup-2024-02-07-07-03-08.tar.gz...
    INFO - Taking temp backup before restore
    INFO - Backup databases for AppPlatform
    INFO - Backup databases for PolicyManager
    INFO - Backed up Server config
    INFO - Backup complete
    INFO - Backup is from different version for AppPlatform. Will attempt
    to migrate data...

    ERROR - Migration failed for AppPlatform. Please check logs for more
    details

    INFO - Migrating data for some of the dbs for AppPlatform failed
    INFO - Backup is from different version for PolicyManager. Will
    attempt to migrate data...

    ERROR - Migration failed for PolicyManager. Please check logs for
    more details

    INFO - Migrating data for some of the dbs for PolicyManager failed
    INFO - Migration for all dbs of AppPlatform was not successful.
    Skipping restore for AppPlatform

    INFO - Migration for all dbs of PolicyManager was not successful.
    Skipping restore for PolicyManager

    INFO - Restore complete.
    INFO - Restarting Policy Manager admin server
    Restore complete. Re-login after sometime


  • 2.  RE: CPPM: Config restore failure

    Posted Feb 09, 2024 02:23 AM

    Usually downwards compatibility is not guaranteed. Upgrade your VM to 6.11.6 and try again. 

    You can download logs from Administration / Server configuration -> select server and Collect logs.

    Best, Gorazd 



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    Gorazd Kikelj
    MVP Expert 2023
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