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Disconnections and reboots

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  • 1.  Disconnections and reboots

    Posted Oct 20, 2022 05:09 AM

    We got office were users have issues with wireless connection. Recently after enabling notification in Aruba Central I see "Aggregated Device Disconnections" in the alerts tab and when I'm checking in AP AI it says "reboot reason: internal error: bad pointer".
    Why is this happening?

    P.S. The switches there are some Extreme Networks vendor.

  • 2.  RE: Disconnections and reboots

    Posted Oct 21, 2022 09:57 AM
    Hui, that's is most likely a bug. I've encountered a similar message in earlier versios of code(8.6) and upgrade the AP fixed it. But it's better you open a TAC case and let them tell you the following steps.