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Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
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EAP-TLS authentication timeouts

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  • 1.  EAP-TLS authentication timeouts

    Posted Aug 28, 2023 12:58 PM

    Hi, We use ClearPass to authenticate (EAP-TLS) wireless and wired users (RAP's) in active directory.

    Seeing a large number of EAP-TLS timeouts on ClearPass of the Windows laptops cabled to a remote access point. 

    The radius alert is "Client did not complete EAP transaction". 

    The same laptop will authenticate via wireless through the same RAP without an timeouts.

    We also see timeouts after the client has successfully authenticated.

  • 2.  RE: EAP-TLS authentication timeouts

    Posted Aug 30, 2023 09:07 AM

    What's the network path between the AP and ClearPass?  Have you done a wireless survey in this area to determine the RF health?  I've seen poor RF cause client timeouts like this.  Are the SSID configuration options the same?  Where are the timeouts occurring?  Wired ports on the RAPs? Or Wireless?