Hi
As a partner with many long term ClearPass customers I have handled the conversion of many licenses from the old CP-VA- and CP-HW- SKU's. The process have been far from easy and now I think I have found a design flaw in the way the license support are validated in ClearPass towards the networking support site.
In the converted server I get this type of error message, in some clusters but not all:
In the license view in ClearPass is looks like this:
I have the support contract in the Networking support portal:
In the LMS site I have the corresponding licenses:
As seen in the last two screenshots the license serial number of the installed licenses and the license serial numbers in the support agreement doesn't match.
I have understood that the installed license serial number must have a matching support agreement in the Networking Support Portal.
But as there are no mapping from these SKU's to the actual installed licenses on the servers it's not possible to retrieve a valid support contract for the Access licenses.
I think this is a design flaw and it will generate a lot of support tickets, irritated customers and confusion among both partners and customers.
Can someone explain if I understand correct of have I missed something?
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Best Regards
Jonas Hammarbäck
MVP Guru 2024, ACEX, ACDX #1600, ACCX #1335, ACX-Network Security, Aruba SME, ACMP, ACSA
Aranya AB
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