Security

Hi

As a partner with many long term ClearPass customers I have handled the conversion of many licenses from the old CP-VA- and CP-HW- SKU's. The process have been far from easy and now I think I have found a design flaw in the way the license support are validated in ClearPass towards the networking support site.

In the converted server I get this type of error message, in some clusters but not all:

In the license view in ClearPass is looks like this:

I have the support contract in the Networking support portal:

In the LMS site I have the corresponding licenses:

As seen in the last two screenshots the license serial number of the installed licenses and the license serial numbers in the support agreement doesn't match.

I have understood that the installed license serial number must have a matching support agreement in the Networking Support Portal.

But as there are no mapping from these SKU's to the actual installed licenses on the servers it's not possible to retrieve a valid support contract for the Access licenses.

I think this is a design flaw and it will generate a lot of support tickets, irritated customers and confusion among both partners and customers.

Can someone explain if I understand correct of have I missed something?

There is a 'Replace LSN' button in the licensing portal; which should allow you to move the support serial number to the one of the installed license.

If that doesn't work, please work with your local Aruba SE and/or TAC to get this administratively solved. 

Hi

As a partner with many long term ClearPass customers I have handled the conversion of many licenses from the old CP-VA- and CP-HW- SKU's. The process have been far from easy and now I think I have found a design flaw in the way the license support are validated in ClearPass towards the networking support site.

In the converted server I get this type of error message, in some clusters but not all:

In the license view in ClearPass is looks like this:

I have the support contract in the Networking support portal:

In the LMS site I have the corresponding licenses:

As seen in the last two screenshots the license serial number of the installed licenses and the license serial numbers in the support agreement doesn't match.

I have understood that the installed license serial number must have a matching support agreement in the Networking Support Portal.

But as there are no mapping from these SKU's to the actual installed licenses on the servers it's not possible to retrieve a valid support contract for the Access licenses.

I think this is a design flaw and it will generate a lot of support tickets, irritated customers and confusion among both partners and customers.

Can someone explain if I understand correct of have I missed something?