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Fans errors on four 5130-48G-PoE+-4SFP+ JG937A

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  • 1.  Fans errors on four 5130-48G-PoE+-4SFP+ JG937A

    Posted Aug 24, 2018 05:15 AM

    Hello,

    I don't find anything on this subject.

    We have 5 switches in Stack and on Four we have one fan state failed.

    and when we use display device manuinfo we have these message on all switches :

    Fan 1:
    The operation is not supported on the specified fan.
    Fan 2:
    The operation is not supported on the specified fan.
    Fan 3:
    The operation is not supported on the specified fan.
    Fan 4:
    The operation is not supported on the specified fan.
    Power 1:
    The operation is not supported on the specified power.
    Power 2:
    The operation is not supported on the specified power.
    Slot 2 CPU 0:

    and here fan error message :

    Slot 1:
    Fan 1:
    State    : Normal
    Fan 2:
    State    : Fault
    Fan 3:
    State    : Normal
    Fan 4:
    State    : Normal

    Slot 2:
    Fan 1:
    State    : Normal
    Fan 2:
    State    : Fault
    Fan 3:
    State    : Normal
    Fan 4:
    State    : Normal

    Slot 3:
    Fan 1:
    State    : Normal
    Fan 2:
    State    : Fault
    Fan 3:
    State    : Normal
    Fan 4:
    State    : Normal

    Slot 4:
    Fan 1:
    State    : Fault
    Fan 2:
    State    : Normal
    Fan 3:
    State    : Normal
    Fan 4:
    State    : Normal

    Slot 5:
    Fan 1:
    State    : Normal
    Fan 2:
    State    : Normal
    Fan 3:
    State    : Normal
    Fan 4:
    State    : Normal

    Version is :

    HPE Comware Software, Version 7.1.045, Release 3109P14

    RMA, or software bug ?

     

    Regards

    Olivier


    #fan


  • 2.  RE: Fans errors on four 5130-48G-PoE+-4SFP+ JG937A

    MVP GURU
    Posted Aug 24, 2018 11:29 AM
    Really strange but not totally impossible: four fans faulted at the same time - one fan on each IRF member - on a five members IRF...it can happens.

    WRT Software bug...the version your IRF is running on is about a little bit more than 3 Years old and various R31xx and R32xx were released since then...so, to understand if display device manuinfo fan gives you incorrect outputs, a way would be to upgrade to latest R31xx or R32xx...given that Fans on your model were designed to provide such info (with S/N and SKU, as example) once invoked by that command.


  • 3.  RE: Fans errors on four 5130-48G-PoE+-4SFP+ JG937A

    EMPLOYEE
    Posted Aug 30, 2018 05:26 AM

    Hi,

    This doesn't seem to be a bug in software.

    Your device is running on very old software and it is always advised to upgrade to the latest firmware.

    WRT the error, kindly follow below link to troubleshoot the fan tray failure and if still issue remians then kindly log a case with support.

    http://www.h3c.com.hk/Technical_Support___Documents/Technical_Documents/Switches/H3C_S5130/H3C_S5130_Series_Switches/Maintenance/Troubleshooting/H3C_S5130-HI_TG-6W100/#_Toc422495948

     

    Thank You!

    AKG