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Firmware v6 - Intel driver AX-201/210 drops connection when roaming

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  • 1.  Firmware v6 - Intel driver AX-201/210 drops connection when roaming

    Posted Jul 25, 2022 10:52 PM
    500 APs managed by Central.
    With firmware v8 we don't have this.
    We still have a lot of IAPs 205 so we can't upgrade to v8 (firmware compatibility)

    Roll back of the driver on the test PC from 22.150.0.5 or 3 (date 15/03/2022) to 22.80.0.9 (date 19/08/2021) and issue is gone.  It's difficult to do this on a global scale.  Intel AC drivers don't have the issue.
    Issue occurs when using security WPA2 Enterprise (Radius), which we use for our authentication/security (in our case certificates).
    The tests I've done so far, it works via WPA2 Personal (PSK).
    I guess if it's working on v8, Aruba should get it working on v6, this has a major impact on us.
    Apparently other vendors are capable of solving this. -- AX201 / AX210 not working with WPA2 Enterprise Radius under Windows 10 - Intel Communities
    Logged case 2 weeks ago but no progress.
    Any other recommendations?



  • 2.  RE: Firmware v6 - Intel driver AX-201/210 drops connection when roaming

    EMPLOYEE
    Posted Jul 26, 2022 05:22 AM
    Assume you are on the latest 6.5 firmware already?

    Please request your TAC case to be escalated if there is no progress.

    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------



  • 3.  RE: Firmware v6 - Intel driver AX-201/210 drops connection when roaming

    Posted Jul 26, 2022 07:14 AM
    Latest firmware 6.5.4.22 and also tried 6.5.4.23.
    "Fast Roaming" options e.g. disabled 802.11k and v disabled didn't make a difference.
    If anyone has other suggestions/recommendations.

    Fyi,
    Case escalation is a vicious circle at Aruba.  Don't want to go into too much details as this is not the right place, but there is no difference in support levels (requested many times same logging), no direct link to development for support, escalations is a ping pong game.  In the mean time it's escalated to Aruba account managers in Europe.



  • 4.  RE: Firmware v6 - Intel driver AX-201/210 drops connection when roaming

    Posted Jul 27, 2022 01:28 PM
    As info, temporary fix.  Disable 802.11r.  Related to Intel AX drivers, 802.11r and firmware 6.

    As a reference, 

    Aruba Support Portal (arubanetworks.com)

    Our issue is very similar, except the firmware v6.5.4.22 (or 23) is not working as a fix in our case.  We were running this firmware already for sites with IAP-205 since it came out as recommended version.




  • 5.  RE: Firmware v6 - Intel driver AX-201/210 drops connection when roaming

    Posted Aug 08, 2022 05:38 AM

    Despite everything, I still recommend Intel driver version 22.100.1.1