Wireless Access

Hi,
We are using Aruba AP and Aruba Clearpass in the environment.
Visitor come and connect to Guest WIFI SSID, able to get IP address from DHCP, and the laptop supposed to trigger a splash webpage for the user to key in their information. 
Problem is that the splash screen is not trigger on the laptop and this is the problem.
However, on mobile phone, it is triggering the splash screen.

Please help me out on this for any idea or hints.

Have you tested with another laptop of device?

also try to test the splash page trigger with just IP address to rule out DNS related issue.

Hi,
We are using Aruba AP and Aruba Clearpass in the environment.
Visitor come and connect to Guest WIFI SSID, able to get IP address from DHCP, and the laptop supposed to trigger a splash webpage for the user to key in their information. 
Problem is that the splash screen is not trigger on the laptop and this is the problem.
However, on mobile phone, it is triggering the splash screen.

Please help me out on this for any idea or hints.

Yes, we have tested with multiple devices and mobile phones. 
If someone / visitor came and want to connect to Guest WIFI, the laptop is not splash but the mobile phones is splashing. 

the URL is using FQDN and if I manual provide the visitor the URL and ask to paste it on the browser, it will shown the page.

Have you tested with another laptop of device?

also try to test the splash page trigger with just IP address to rule out DNS related issue.

Hi,
We are using Aruba AP and Aruba Clearpass in the environment.
Visitor come and connect to Guest WIFI SSID, able to get IP address from DHCP, and the laptop supposed to trigger a splash webpage for the user to key in their information. 
Problem is that the splash screen is not trigger on the laptop and this is the problem.
However, on mobile phone, it is triggering the splash screen.

Please help me out on this for any idea or hints.

What if the User is trying to access a Website? For instance CP does not show off, type in any website address, will that be intercepted and will CP be provided?

Which OS is the Laptop using?

Yes, we have tested with multiple devices and mobile phones. 
If someone / visitor came and want to connect to Guest WIFI, the laptop is not splash but the mobile phones is splashing. 

the URL is using FQDN and if I manual provide the visitor the URL and ask to paste it on the browser, it will shown the page.

Have you tested with another laptop of device?

also try to test the splash page trigger with just IP address to rule out DNS related issue.

Hi,
We are using Aruba AP and Aruba Clearpass in the environment.
Visitor come and connect to Guest WIFI SSID, able to get IP address from DHCP, and the laptop supposed to trigger a splash webpage for the user to key in their information. 
Problem is that the splash screen is not trigger on the laptop and this is the problem.
However, on mobile phone, it is triggering the splash screen.

Please help me out on this for any idea or hints.

It will shown no page found, as the request of internet is not yet been approved. hence no internet. 

Laptop, so far tested with Win 7 and Win 10. 

The issues here is why the browser is not triggering the default browser to the splash page.

 

What if the User is trying to access a Website? For instance CP does not show off, type in any website address, will that be intercepted and will CP be provided?

Which OS is the Laptop using?

Yes, we have tested with multiple devices and mobile phones. 
If someone / visitor came and want to connect to Guest WIFI, the laptop is not splash but the mobile phones is splashing. 

the URL is using FQDN and if I manual provide the visitor the URL and ask to paste it on the browser, it will shown the page.

Have you tested with another laptop of device?

also try to test the splash page trigger with just IP address to rule out DNS related issue.

Hi,
We are using Aruba AP and Aruba Clearpass in the environment.
Visitor come and connect to Guest WIFI SSID, able to get IP address from DHCP, and the laptop supposed to trigger a splash webpage for the user to key in their information. 
Problem is that the splash screen is not trigger on the laptop and this is the problem.
However, on mobile phone, it is triggering the splash screen.

Please help me out on this for any idea or hints.

Just wanted to verify if Captive Portal detection is disabled.
Best would be to take a PCAP to see what is going on under the hood.
Could be that the issuer of the Cert is not in the Trust List of the OS.

It will shown no page found, as the request of internet is not yet been approved. hence no internet. 

Laptop, so far tested with Win 7 and Win 10. 

The issues here is why the browser is not triggering the default browser to the splash page.

 

What if the User is trying to access a Website? For instance CP does not show off, type in any website address, will that be intercepted and will CP be provided?

Which OS is the Laptop using?

Yes, we have tested with multiple devices and mobile phones. 
If someone / visitor came and want to connect to Guest WIFI, the laptop is not splash but the mobile phones is splashing. 

the URL is using FQDN and if I manual provide the visitor the URL and ask to paste it on the browser, it will shown the page.

Have you tested with another laptop of device?

also try to test the splash page trigger with just IP address to rule out DNS related issue.

Hi,
We are using Aruba AP and Aruba Clearpass in the environment.
Visitor come and connect to Guest WIFI SSID, able to get IP address from DHCP, and the laptop supposed to trigger a splash webpage for the user to key in their information. 
Problem is that the splash screen is not trigger on the laptop and this is the problem.
However, on mobile phone, it is triggering the splash screen.

Please help me out on this for any idea or hints.