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HPE OfficeConnect 1950 12XGT 4SFP+: Unable to register warranty, unable to upgrade firmware [HELP]

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  • 1.  HPE OfficeConnect 1950 12XGT 4SFP+: Unable to register warranty, unable to upgrade firmware [HELP]

    Posted Nov 23, 2019 05:34 AM

    Hello, 

    We have two JH295A. We need support because:

    - We can't upgrade the firmware (timeout during upload)

    - We can't  set-up stack (hpps error) 

    - We can't setup it with console cable 

    WE CAN'T REGISTER THE WARRANTY with this error: 
    This entitlement does not exist. Please review the entitlement identifier and make any necessary edits, or check the box to remove this item.

    So, What can we do?

    TNX


    #OfficeConnect1950
    #firmware
    #warranty


  • 2.  RE: HPE OfficeConnect 1950 12XGT 4SFP+: Unable to register warranty, unable to upgrade firmware [HELP]

    Posted Nov 25, 2019 05:09 AM

    hello,sorry but why you have close the tkt without specifications ? can you help us ?

    BR