Comware

I've got topTools working on Win2k, sp3 and IE6sp1.
I have a brand new HP switch, 5304xl, of which all my clients are hooked into.
But, when going to TopTools, it claims it doesn't know what it is?
On the the enclosed .gif, it is device 172.16.143.22 and says 'unknown.'
Yet, other HP printers are found and the normal PC's??
When you do a properties of it, the asp page comes up with this error:

Error Type:
HP_SNMPX ActiveX Control (0x80040208)
SNMP: Response PDU Too Big. Error 1.
/hptt/apps/dmiProps/lib_identity.asp, line 23


Browser Type:
Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0)

Page:
GET /hptt/apps/dmiProps/identity.asp

Any ideas?
#toptools

And now, I've enclosed the said .gif from before....

Check that you have the latest version of switch software which is now:
E.07.21

http://h20015.www2.hp.com/en/softwareDownloadIndex.jhtml?reg=&cc=us&softitem=nw-4912-5&prodId=hpprocurve82374&lc=en&sw_lang=en

The latest Toptools version available on their website is A.05.00 with a patch R.02.00 (which claims to be just an update to add the 4108GL but who knows.) Seems like another poster said there was a later version but that's all I can find.

http://h20015.www2.hp.com/en/softwareList.jhtml?reg=&cc=us&prodId=hptoptools15944&lc=en&softitem=Software&sw_lang=en

You might get getif

http://www.wtcs.org/snmp4tpc/files/tools/snmp/getif/getif.zip

and point it at your switch and see what it reads.


Ron

Yes, my firmware is two editions old on the switch. I have downloaded the newest version, but haven't yet applied it.
I'll schedule that for later in the week and see if that helps and post back if I'm still having problems then.
Thanks,