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Incorrect time zone is updated in Windows 10/11 when connected through some of the APs in the same cluster

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  • 1.  Incorrect time zone is updated in Windows 10/11 when connected through some of the APs in the same cluster

    Posted Mar 03, 2023 01:18 AM

    Dear Team,

    We have deployed Aruba AP 505-RW APs in a single cluster. In some of the locations when connected through Wifi Windows is showing incorrect time zone. In the same network, wired users are showing the correct time zone. This AP cluster is managed by Aruba Central. 

    I would really appreciate if some one can tell the reason for this behavior.

    Thank you and Regards,

    Gayan



  • 2.  RE: Incorrect time zone is updated in Windows 10/11 when connected through some of the APs in the same cluster

    MVP EXPERT
    Posted Mar 03, 2023 04:15 AM

    *edit incorrectly displayed*

    The Windows device is showing the wrong time zone or within Central the time zone is incorrect?



  • 3.  RE: Incorrect time zone is updated in Windows 10/11 when connected through some of the APs in the same cluster

    EMPLOYEE
    Posted Mar 08, 2023 03:44 AM

    Could it be that your APs have been used in a different location before?

    According to this article, Windows 10 sets the timezone based on WiFi SSID if there is no GPS data available. IP address (used for wired) is last option for determination of the location. Seems that the AP BSSID (MAC address) is mapped to another location according to Microsoft's location data provider. If you open the Maps location you may find a more accurate location of where the client thinks it is.

    If that is the case, the issue may resolve itself after some time, use the Bing maps application on as many mobile phones that have GPS as well may speed up the process as updated location data will come in. Or disable the automatic setting of the Timezone in Windows. This is not something that the AP configuration or Aruba Central has any influence in.



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    Herman Robers
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    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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