Have you taken a look to see if the traffic from the AP to your client, or out to the internet is being blocked somehow? There may be some ports getting blocked...
------------------------------
Dustin Burns
------------------------------
Original Message:
Sent: Oct 07, 2020 12:57 PM
From: Jamey Pierson
Subject: InstantOS & Instant AP-315 IAP Retrieve Image Failed
I am trying to update 17 315 IAP to ArubaInstant_Hercules_8.6.0.6_77124 - Current version is 8.5.0.10_76206
When trying the automatic update, I get an error that says Retrieve Image Failed. Same when I download the firmware and manually upload it. I have a group of 2 in another office that updated just fine.
log states
Target : AP1
----------Download log start----------
download log not available
----------Download log end------------
Download status: incomplete
----------Upgrade log start----------
upgrade log not available
----------Upgrade log end------------
Upgrade status: upgrade status not available