No, it was never working. We used a PSK before for Guest Users and only recently moved to using Clearpass for Guest authentication via Captive Portal.
Issue has been present since the beginning. It affects all iOS versions that we have attempted with. We have not upgraded CPPM in a bit, as we are on 6.9.7.131609
Original Message:
Sent: Apr 11, 2024 04:00 PM
From: chulcher
Subject: iPhone Users not getting Captive Portal redirect when connecting to Guest
This was working for your iPhone users at some point? What was changed?
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Carson Hulcher, ACEX#110
Original Message:
Sent: Apr 11, 2024 03:31 PM
From: mccoyjac
Subject: iPhone Users not getting Captive Portal redirect when connecting to Guest
They have the proper role. It is only iPhone users that are having the issue.
No error is shown in the browser. They just do not get the splash page/Captive Portal redirect.
Original Message:
Sent: Apr 11, 2024 03:26 PM
From: chulcher
Subject: iPhone Users not getting Captive Portal redirect when connecting to Guest
They have the proper role for captive portal enforcement? What error is shown in the browser?
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Carson Hulcher, ACEX#110
Original Message:
Sent: Apr 11, 2024 03:19 PM
From: mccoyjac
Subject: iPhone Users not getting Captive Portal redirect when connecting to Guest
They are denied access to the internet, but their phone still pulls a DHCP IP. They simply don't get the Captive Portal page like they should, where they go through the process to authenticate their Guest User account and MAC
Original Message:
Sent: Apr 11, 2024 03:15 PM
From: chulcher
Subject: iPhone Users not getting Captive Portal redirect when connecting to Guest
What happens when one of those devices connects to the network? What is the result of the redirect?
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Carson Hulcher, ACEX#110
Original Message:
Sent: Apr 11, 2024 01:34 PM
From: mccoyjac
Subject: iPhone Users not getting Captive Portal redirect when connecting to Guest
Hi,
iPhone users on their personal phone that are connecting to our Guest Wi-Fi are not getting redirected to the Captive Portal automatically. All other devices are. Guest users can put in the link manually, and all works fine there, but they just won't get the automatic redirect when they connect to the guest SSID.