Wireless Access

 View Only
last person joined: 14 hours ago 

Access network design for branch, remote, outdoor and campus locations with Aruba access points, and mobility controllers.
Expand all | Collapse all

issues with video/audio calls (google meets)

This thread has been viewed 4 times
  • 1.  issues with video/audio calls (google meets)

    Posted 25 days ago
    Hello-
    We have noticed that the majority of our users connected to our wireless network with their Mac systems (running catalina and montery) have very bad experience with their Google-Meets video calls.  Their calls will sometimes hang or the audio will drop off.  Has anyone out there had similar issues?  This is happens throughout our campus.
    This happens with our 215 APs and 105 APs.

    We have noticed a correlation of the issue when using the google meets "troubleshooting tools" that the Connection Delay goes above 300ms when the user experiences the issues with their call. 
    Does anyone have any idea what might be causing that?

    We've worked with Aruba to fine tune the SSID for video/audio calls but we are still seeing the issue.

    Any help or thoughts would be greatly appriciated.

    ------------------------------
    Gerardo
    ------------------------------


  • 2.  RE: issues with video/audio calls (google meets)

    Posted 25 days ago
    What code version are you on? (some versions have known bugs)

    Also, we found in our environment that channel 149 may have been causing some issues. We disabled it, and between that and a code upgrade had a much better wifi experience for Macs. 

    Demetri


  • 3.  RE: issues with video/audio calls (google meets)

    Posted 25 days ago
    Thanks for the advise Demetri.
    We are running Version 6.5.4.12








  • 4.  RE: issues with video/audio calls (google meets)

    Posted 25 days ago
    We're on 8.x, I don't think the same issue affects 6.x
    I think we disabled both channels 149 and 153 and most DFS channels.
    Our stability improved markedly after upgrading the codebase and disabling certain channels.
    Good luck!
    -Demetri