Hi
For a virtual ClearPass server you don't have to provide a serial number. I usually enter N/A or None in the field.
As an Aruba partner I'm usually register the case, not the customer.
Always provide the end customer information and also the following information:
- Cluster or stand alone
- Number of nodes in the cluster
- Business impact
- Number of affected users
- Troubleshooting steps taken
- If it's possible to replicate the error and the steps to do so
- Detailed description of the issue
If you are not a partner, I don't know if you can register a ticket or if it must be done by the company owning the ClearPass server.
If you have access to the Networking support page it should be fine I guess
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Best Regards
Jonas Hammarbäck
MVP Guru 2024, ACEX, ACDX #1600, ACCX #1335, ACX-Network Security, Aruba SME, ACMP, ACSA
Aranya AB
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Original Message:
Sent: Aug 14, 2024 03:16 PM
From: dpjw36
Subject: Log case to TAC for Aruba CPPM running in VM
Hi All,
May I know how do we log a case to Aruba TAC for Clearpass that is running in VM? Since there is no serial number, how do we log the case?
In addition, can anyone log a case to Aruba TAC for Clearpass (VM) despite the maintenance contract does not belong to my company? But there is active contract with Aruba.
Would like to log a case on client's behalf despite not being the incumbent vendor.