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MAC authentication not working properly - 9240 Gateway version 8.10.06

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  • 1.  MAC authentication not working properly - 9240 Gateway version 8.10.06

    Posted 12 days ago

    Hello Team,

    I'm running into an issue with mac authentication enabled ssid. We have aruba 9240 gateway running software. 

    All client's mac addresses are added to the local db and should be assigned guest role after authentication, and deny all before. This scenario is working properly for some users where they are being able to connect, but not the case for other users, the client is not being  able to connect although his mac address is added to the db. from gui dashboard, the client is always stuck on the denyall role, i tried blacklisting the user then whitelisting him again, also tried to remove his mac then readding it, lastly i reconfigured the aaa profile for this ssid and in the initial role i changed from denyall to authenticated role just for test, but still when the client connects the controller is assigning him a denyall role as if this is cached somewhere. Any advice on this ? and it is happening to several devices not just one ...