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Macbooks occasionally performs slow

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  • 1.  Macbooks occasionally performs slow

    Posted Jul 06, 2022 08:18 AM
    Hello Airheads,

    Recently a couple of users started using new MacBook's in my organization. Since the first start, occasional network slowness is experienced with these units where all applications are affected.
    The older MacBook's and HP laptops don't experience this issue, indicating the issue only consists between the new MacBook and Aruba WLAN.

    Wondering if anyone has/have had similar issues.

    Aruba 7220 & AP335's with 8.6.0.9 (tunnel mode)
    MacBook Pro (16", 2021), running MacOS Monterey 12.3

    Thanks for the feedback and if more info is required I'm happy to share.

    Jeroen


  • 2.  RE: Macbooks occasionally performs slow

    MVP GURU
    Posted Jul 06, 2022 08:56 AM
    Have you tried these solutions? I heard there was an issue with the M1 Macbooks when they first came out. 

    https://howtochimp.com/wifi-issues-m1-macbook-pro/

    ------------------------------
    Dustin Burns

    Lead Mobility Engineer @Worldcom Exchange, Inc.

    ACCX 1271| ACMX 509| ACSP | ACDA | MVP Guru 2022
    If my post was useful accept solution and/or give kudos
    ------------------------------



  • 3.  RE: Macbooks occasionally performs slow

    Posted Jul 06, 2022 11:01 AM
    Thanks for the link.
    We've already tried a few of these with no success. Will check the remaining ones and see if that improves things.


  • 4.  RE: Macbooks occasionally performs slow

    Posted Jul 08, 2022 08:48 AM
    Thanks for the feedback. We are currently investigating and testing the situation. What I've found is similar issues reported in Apple forums. Seems OSX 12.4 having the same issue, while 12.0.1 is not.


  • 5.  RE: Macbooks occasionally performs slow

    Posted Jul 06, 2022 11:09 AM
    Please , can u share with us the supported channels in your MACbook:
    press on the apple icon on the left upper corner - system information > WiFi - and share with us your supported channels.


    ------------------------------
    (*) If i helped you , Please do kudos me as a thank you (*)

    Aruba AirHeads - Because mobility matters.
    ------------------------------



  • 6.  RE: Macbooks occasionally performs slow

    Posted 21 days ago
    Not able to add an image, but seems all channels in the 2.4Ghz and 5Ghz are supported on the M1 macbook.

    1 to 13 (2.4Ghz)
    36, 40, 44, ...through 165

    On the WLAN I only allowing:
    1, 6 and 11 (2.4Ghz)
    36, 40, 44 and 48 (5Ghz)

    Features like 802.11d, k, r and v are enabled in my environment as part of optimizations.


  • 7.  RE: Macbooks occasionally performs slow

    Posted Jul 07, 2022 02:43 AM
    Hi,

    In our network most Apple devices suffer from PRIVATE MAC ADDRESS. You may try to disable Wi-Fi private mac address.

    Best regards.