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MSM410 Firmware upgrade

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  • 1.  MSM410 Firmware upgrade

    Posted Aug 24, 2021 12:50 PM

    Hi, my work place using all acsess point HP MSM410 (J9427C), MSM430. I cannot login to the web interface because the firmware versions are outdated. I downloaded the files on the product's download page but error while downloading firmware. Message: ‘Firmware upgrade aborted because the new firmware file is truncated. Restarting with previus version (16)’

    can you help, thank you


  • 2.  RE: MSM410 Firmware upgrade

    Posted Aug 24, 2021 02:47 PM

    Hello @Turanozcelik ,


    What is the running version in the device and from where you were downloading?

    Please find below link to download the software version:





  • 3.  RE: MSM410 Firmware upgrade

    Posted Aug 24, 2021 03:37 PM

    currently installed version:

    I downloaded it from here after signing up:


    I tried the latest version first, it gave the error I wrote above, then i tried with the oldest versions but the error persists

  • 4.  RE: MSM410 Firmware upgrade

    Posted Aug 24, 2021 03:42 PM

    I logged in with a very old version of the opera browser

  • 5.  RE: MSM410 Firmware upgrade

    Posted Aug 25, 2021 01:10 AM

    Hello @Turanozcelik ,

    It seems device is on very old version.

    Does this device in valid contract?

    It seems 5 years completed from the end of sale announcement of this product.


  • 6.  RE: MSM410 Firmware upgrade

    Posted Aug 25, 2021 11:22 AM

    hi again, i don't know the contract status, when I look at the warranty status of the devices, it seems to continue.

    I want to be able to control properly with new version browsers and and other benefits, I found many updates on the site but some are not. what exactly do i need to do

  • 7.  RE: MSM410 Firmware upgrade

    Posted Aug 25, 2021 11:39 PM

    Hello @Turanozcelik ,

    In this scenario, support intervention is required.

    We request you to log a case on HPE Support Center portal for further resolution using the link:




  • 8.  RE: MSM410 Firmware upgrade

    Posted Aug 26, 2021 11:15 AM

    I already sent an email to the support center but no reply, I don't understand why it's so hard to get an update, I can't enter the interface with browsers, i want to fix this. All updates are shared but why not some of them

    I guess hp won't help us, thank you for your attention

  • 9.  RE: MSM410 Firmware upgrade

    Posted Nov 02, 2022 05:39 AM
    Hi the answer to this question is actually quite simple. The version of SSL (or as it is now called TLS) supported by this device is considered old and even insecure by modern web browsers. It is using TLS 1.0. Browsers like Chrome and Firefox now no longer support this version by default. To be able to access the built-in web server today you can configure Firefox to use TLS 1.0 by setting a configuration flag. Simple go to the URL about:config  and search for "security.tls.version.min". It will probably be set to 3 (if it is different you may want to remember this). You can change it to accept TLS 1.0 by setting that config flag to "1". Once you have done this you should be able to connect to the MSM410 to do any configuration changes. In order to prevent Firefox from being tricked by a bad website to use outdated TLS protocols it is best to set the minimum version back to 3 (or whatever it was before you change it).