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Not seeing all of my client devices

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  • 1.  Not seeing all of my client devices

    Posted Jan 30, 2023 05:47 PM
    Hi,

    In the mobility master WebUI i'm on seeing half of the devices. I can see it all on each WebUI controller.

    Can someone help me?

    EDIT: There is more clients on a controller than on the mobility master webui.

    Thank you

    Mobility Master VA v8.10.0.5
    Mobility Controller 7205 (x2) v8.10.0.5
    AP-515 (x153)


  • 2.  RE: Not seeing all of my client devices

    EMPLOYEE
    Posted Jan 31, 2023 02:41 AM

    What exactly do you mean by "devices"? APs or Clients?

    Is the cluster Configuration correct?

    Please send an output from Mobility Conductor:
    show switches

    From Controller:
    show lc-cluster group-membership
    show lc-cluster vlan-probe status
    show vrrp




  • 3.  RE: Not seeing all of my client devices

    Posted Jan 31, 2023 08:59 AM
    Hi,

    I don't see half of clients. But I can see all (I assume) on controllers.


    show switches
    All Switches
    ------------
    IP Address IPv6 Address Name Location Type Model Version Status Configuration State Config Sync Time (sec) Config ID Release Type
    ---------- ------------ ---- -------- ---- ----- ------- ------ ------------------- ---------------------- --------- ------------
    192.168.3.253 None ARUBAMM1 Building1.floor1 conductor ArubaMM-VA 8.10.0.5_85552 up UPDATE SUCCESSFUL 0 301 LSR
    192.168.255.101 2001::1 arubamc1 Building1.floor1 MD Aruba7205 8.10.0.5_85552 up UPDATE SUCCESSFUL 0 301 LSR
    192.168.255.102 2001::1 arubamc2 Building1.floor1 MD Aruba7205 8.10.0.5_85552 up UPDATE SUCCESSFUL 0 301 LSR


    Controller1
    show lc-cluster group-membership
    Cluster Enabled, Profile Name = "Cluster-Profile"
    Redundancy Mode On
    Active Client Rebalance Threshold = 20%
    Standby Client Rebalance Threshold = 40%
    Unbalance Threshold = 5%
    Heartbeat Threshold = 2000 msec
    AP Load Balancing: Enabled
    Active AP Rebalance Threshold = 20%
    Active AP Unbalance Threshold = 5%
    Active AP Rebalance AP Count = 50
    Active AP Rebalance Timer = 1 minutes
    Cluster Info Table
    ------------------
    Type IPv4 Address Priority Connection-Type STATUS
    ---- --------------- -------- --------------- ------
    self 192.168.255.101 110 N/A CONNECTED (Leader)
    peer 192.168.255.102 100 L2-Connected CONNECTED (Member)


    show lc-cluster vlan-probe status
    Cluster VLAN Probe Status
    -------------------------
    Type IPv4 Address REQ-SENT REQ-FAIL ACK-SENT ACK-FAIL REQ-RCVD ACK-RCVD VLAN_FAIL CONN-TYPE START/STOP
    ---- --------------- -------- -------- -------- -------- -------- -------- --------- --------- ----------
    peer 192.168.255.102 10 0 6 0 6 10 0 L2 Conn 7/ 7


    show vrrp
    Virtual Router 1:
    Description Cluster
    Admin State UP, VR State MASTER
    IP Address 192.168.255.105, MAC Address 00:00:5e:00:01:01, vlan 255
    Priority 110, Advertisement 1 sec, Preemption Enable Delay 0
    Auth type NONE ********
    tracking is not enabled

    Virtual Router 220:
    Description
    Admin State UP, VR State MASTER
    IP Address 192.168.255.103, MAC Address 00:00:5e:00:01:dc, vlan 255
    Priority 255, Advertisement 1 sec, Preemption Enable Delay 0
    Auth type NONE ********
    tracking is not enabled

    Virtual Router 221:
    Description
    Admin State UP, VR State BACKUP
    IP Address 192.168.255.104, MAC Address 00:00:5e:00:01:dd, vlan 255
    Priority 235, Advertisement 1 sec, Preemption Enable Delay 0
    Auth type NONE ********
    tracking is not enabled


    Controller 2

    show lc-cluster group-membership
    Cluster Enabled, Profile Name = "Cluster-Profile"
    Redundancy Mode On
    Active Client Rebalance Threshold = 20%
    Standby Client Rebalance Threshold = 40%
    Unbalance Threshold = 5%
    Heartbeat Threshold = 2000 msec
    AP Load Balancing: Enabled
    Active AP Rebalance Threshold = 20%
    Active AP Unbalance Threshold = 5%
    Active AP Rebalance AP Count = 50
    Active AP Rebalance Timer = 1 minutes
    Cluster Info Table
    ------------------
    Type IPv4 Address Priority Connection-Type STATUS
    ---- --------------- -------- --------------- ------
    peer 192.168.255.101 110 L2-Connected CONNECTED (Leader)
    self 192.168.255.102 100 N/A CONNECTED (Member)


    show lc-cluster vlan-probe status
    Cluster VLAN Probe Status
    -------------------------
    Type IPv4 Address REQ-SENT REQ-FAIL ACK-SENT ACK-FAIL REQ-RCVD ACK-RCVD VLAN_FAIL CONN-TYPE START/STOP
    ---- --------------- -------- -------- -------- -------- -------- -------- --------- --------- ----------
    peer 192.168.255.101 6 0 10 0 10 6 0 L2 Conn 4/ 4



    show vrrp
    Virtual Router 1:
    Description Cluster
    Admin State UP, VR State BACKUP
    IP Address 192.168.255.105, MAC Address 00:00:5e:00:01:01, vlan 255
    Priority 100, Advertisement 1 sec, Preemption Disable Delay 0
    Auth type NONE ********
    tracking is not enabled

    Virtual Router 220:
    Description
    Admin State UP, VR State BACKUP
    IP Address 192.168.255.103, MAC Address 00:00:5e:00:01:dc, vlan 255
    Priority 235, Advertisement 1 sec, Preemption Enable Delay 0
    Auth type NONE ********
    tracking is not enabled

    Virtual Router 221:
    Description
    Admin State UP, VR State MASTER
    IP Address 192.168.255.104, MAC Address 00:00:5e:00:01:dd, vlan 255
    Priority 255, Advertisement 1 sec, Preemption Enable Delay 0
    Auth type NONE ********
    tracking is not enabled

    Thank you


  • 4.  RE: Not seeing all of my client devices

    EMPLOYEE
    Posted Feb 01, 2023 05:13 AM

    cluster Config looks good.

    Can you please past the outcome of  the following commands
    on Mobility Master - show global-user-table list

    on Controller 1 & 2 - show user




  • 5.  RE: Not seeing all of my client devices

    Posted Feb 01, 2023 01:58 PM
    I should say: I have 1 alert saying crash files available but I don't know why.


  • 6.  RE: Not seeing all of my client devices

    Posted Feb 01, 2023 02:18 PM
    on the MM WebUI it says 803 but on the CLI 1290

    on the controllers 2733/2746


  • 7.  RE: Not seeing all of my client devices

    EMPLOYEE
    Posted Feb 02, 2023 03:03 AM
    That sounds weird. I would like you to ask if you can open a TAC Case.


  • 8.  RE: Not seeing all of my client devices

    Posted Feb 13, 2023 08:25 AM

    After clearing the alert on the MM (tar crash & tar clean crash) and rebooting the MM (reload) all the clients appears. 

    But clients are missing again after some time and the alert comes back.



  • 9.  RE: Not seeing all of my client devices

    EMPLOYEE
    Posted Feb 13, 2023 09:21 AM

    Hi, as already suggested, please open a TAC Case. This has to be investifated.




  • 10.  RE: Not seeing all of my client devices

    Posted Feb 13, 2023 09:29 AM

    If I could open a TAC case, I would not be on the forum. I'm sharing my experiences to make benefit other users and to get help from others.

    Like you said, you already suggested it. I saw it. I'm in the process of getting a contract to open a TAC.

    I don't mean to be rude. Thats the whole point of a forum. 




  • 11.  RE: Not seeing all of my client devices

    EMPLOYEE
    Posted Feb 13, 2023 11:17 AM

    I would wait until 8.10.0.6 comes out.  There are some known issues with client display that could be fixed.  https://www.arubanetworks.com/techdocs/ArubaOS/Consolidated_8.x_RN/Content/8.10/05/Known_8.10.0.5.htm



    ------------------------------
    Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card
    ------------------------------



  • 12.  RE: Not seeing all of my client devices

    Posted Mar 20, 2023 02:09 PM

    Hi,

    I'm running on 8.10.0.6 and the issue is still present.




  • 13.  RE: Not seeing all of my client devices

    EMPLOYEE
    Posted Mar 22, 2023 06:04 AM

    Then please open a TAC Support case to have this investigated.



    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------



  • 14.  RE: Not seeing all of my client devices
    Best Answer

    Posted Mar 23, 2023 08:58 AM

    Hi,

    Well, it looks like the system requirements changes between versions. When I installed it (8.6) at the beginning, the VM (it's on Hyper-V btw) has only 3CPU and 6GB of memory. I had to set it to 6CPU and 8GB. Now all the clients show up and no more crash file.

     Thank you and have a nice day!