With the OfficeConnect OC20 setup, required are 1) DHCP service that will give the AP an IP address, and 2) Internet access to enable the cloud management account. Out of the box boot-up takes a few minutes unless there is a one-time firmware update being loaded first, then it is more like 6 minutes.
Here is info about LEDs:
- Normal post-boot "ready to go" to start configuration from the app, the AP will have one solid green LED - the left larger LED. An unconfigured AP at this point will show up as an AP broadcasting "OfficeConnect" + MAC address as the SSID.
- If there is no Internet access, the AP will have a solid green LED (left) plus a blinking amber LED (right). You cannot complete initial configuration without internet access.
- Once you begin to configure and the app attaches to the AP, the LEDs alternate green / amber. Left blinks green alternating with right blinking amber. This doesn't stop configuration.
- When done with configuration, Gigabit connection, both are solid green.
I'm not aware of any issues with BT Homehub.
I can't tell from your description where in the install you are. BTW, OC20 comes with 90 day phone support followed by chat so you can contact Aruba for support.
Hope this helps.