@cjoseph wrote:
@AaronDallaLonga wrote:
@cjoseph wrote:
What version of ArubaOS is this?
Reboot the AP and see if it continues to happen.
Contact TAC and see if they know what your issue is. There is not enough detail to determine what your problem is.
6.4.3.7
Rebooting the AP has not fixed the issue in the past.
My org is a non-profit and we do not currently have a support contract.
We still need more detail:
- How long has this been happening?
- What kind of SSIDs do you have on that AP?
- What kind of devices do you have on that AP?
- How do you know that no devices can connect?
- Does this happen every wednesday?
- Have you put any devices into user debug and looked at what happens when you try to connect?
- Have you use the Aruba Utilities android app to see if the AP is broadcasting?
- Have you type "show ap bss-table" to see if that AP is broadcasting any SSIDs when it happens?
1. For a few months.
2. I have multiple kinds, the captive portal auth, a backup SSID for that which we implemented as a work-around (the backup SSID uses wpa-2 and always works), and a couple of hidden ones for printers and display TVs that also always work. The problem is only with the captive portal SSID.
3. It is a patron-facing AP in a library. Multiple types of phones and laptops.
4. When speaking to some patrons and library staff, The devices attempt to connect for about 60-90 seconds then fail with a cannot connect error message.
5. It happened last wednesday, but I have had it happen on other days of the week, but always after 6pm.
6. No.
7. The AP is for sure broadcasting without having to look into that (see #2)
8. See #7.