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OnGuard Count decreased

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  • 1.  OnGuard Count decreased

    Posted Jun 15, 2022 04:12 AM
    we had installed Clear Pass OnGuard Agent in 47000 plus endpoints and same count was reflecting in OnGuard Client summary.

    But later after 2 to 3 days the OnGuard Client endpoint count got decreased and dropped down to 45900, now we are not able to get those endpoints which are not showing.

    What can be reason and how it can be troubleshoot.


  • 2.  RE: OnGuard Count decreased

    EMPLOYEE
    Posted 29 days ago
    Most logical explanation would be that the agents don't report back to ClearPass anymore. Best is to have a look with your Aruba partner or Aruba support. I'm not aware of easy ways to find why clients don't report if you don't know which clients.

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    Herman Robers
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    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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