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Access network design for branch, remote, outdoor and campus locations with Aruba access points, and mobility controllers.
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Problem with new client connection to Aruba Wireless network.

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  • 1.  Problem with new client connection to Aruba Wireless network.

    Posted May 20, 2022 03:42 AM
    Hello,

    My organization has an Aruba Controller on Hyper-V with 105 access point AP-207, AP-325 and AP-365. There is 254 client connected to wireless network. When new client try to connect receives error "Wrong Password". The password is correctly entered. In log I am receiving errors :

    May 20 10:38:11,   authmgr[4129]: <124085> <5135> <ERRS> |authmgr|  Failed to create MAC user entry and user entry due to too many user entries 256.
    May 20 10:38:11,   authmgr[4129]: <124258> <5135> <ERRS> |authmgr|  Failed to add wireless station 50:3d:c6:4f:cd:95 bss/group 90:4c:81:c1:25:c1

    I guess that this cause the problem. How can I solve this problem?

    Thank you.

    ------------------------------
    Pavel S
    ------------------------------


  • 2.  RE: Problem with new client connection to Aruba Wireless network.

    EMPLOYEE
    Posted May 20, 2022 06:51 AM
    What size controller?  Type "show keys" to make sure all of your licenses are reflected.

    ------------------------------
    Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card
    ------------------------------



  • 3.  RE: Problem with new client connection to Aruba Wireless network.

    Posted May 20, 2022 07:19 AM
    Hello,




    Licensed Features
    -----------------
    Feature Status
    ------- ------
    Access Points 10
    RF Protect 10
    VPN Server Module 64
    Next Generation Policy Enforcement Firewall Module 10
    Advanced Cryptography 0
    WebCC 0
    Beta AP 0
    MM-VA 0
    MC-VA-RW 10
    MC-VA-EG 0
    MC-VA-IL 0
    MC-VA-JP 0
    MC-VA-US 0
    VIA 0
    RF Protect ENABLED
    Policy Enforcement Firewall ENABLED
    VPN Server ENABLED
    Policy Enforcement Firewall for VPN users DISABLED
    Advanced Cryptography DISABLED
    Maritime Regulatory Domain DISABLED
    X86 VM SKU Activate DISABLED
    WebCC DISABLED
    Beta AP DISABLED
    MM-VA DISABLED
    MC-VA-RW ENABLED
    MC-VA-EG ENABLED
    MC-VA-IL ENABLED
    MC-VA-JP ENABLED
    MC-VA-US ENABLED
    VIA ENABLED
    (Aruba_Controler) [mynode] #
    (Aruba_Controler) [mynode] #

    I think that licenses are reflected.



    ------------------------------
    Pavel S
    ------------------------------



  • 4.  RE: Problem with new client connection to Aruba Wireless network.

    Posted May 20, 2022 08:20 AM
    Are you on the latest firmware update for your release?






  • 5.  RE: Problem with new client connection to Aruba Wireless network.

    Posted May 20, 2022 08:25 AM

    (Aruba_Controler) [mynode] #show version

    Aruba Operating System Software.
    ArubaOS (MODEL: ArubaMC-VA), Version 8.9.0.0
    Website: http://www.arubanetworks.com
    (c) Copyright 2021 Hewlett Packard Enterprise Development LP.
    Compiled on 2021-08-16 at 10:46:04 PDT (build 81161) by jenkins

    BIOS Version: American Megatrends Inc., 090008
    Built: 12/07/2018

    Switch uptime is 2 days 5 hours 40 minutes 9 seconds
    Reboot Cause: User reboot (Intent:cause: 86:50)
    Supervisor Card
    Processor(s):
    Total CPUs : 4, Sockets : 1, Cores Per CPU : 4
    Socket 0: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz
    3687M bytes of memory
    491520M bytes of Supervisor Card system flash.



    ------------------------------
    Pavel S
    ------------------------------



  • 6.  RE: Problem with new client connection to Aruba Wireless network.

    EMPLOYEE
    Posted May 20, 2022 09:49 AM
    Are you using the internal dhcp server on the controller?

    ------------------------------
    Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card
    ------------------------------



  • 7.  RE: Problem with new client connection to Aruba Wireless network.

    Posted May 20, 2022 10:00 AM
    We are using DHCP server on Mikrotik CCR1009 with Ip addresses 172.16.0.1/20.

    ------------------------------
    Pavel S
    ------------------------------



  • 8.  RE: Problem with new client connection to Aruba Wireless network.

    Posted May 23, 2022 01:42 AM
    Hi,

    This may be related to the Radius (or whatever You used to auth). Check with that.


    ------------------------------
    husnu demir
    ------------------------------



  • 9.  RE: Problem with new client connection to Aruba Wireless network.
    Best Answer

    Posted May 23, 2022 01:46 AM
    The problem was solved by increasing ram memory of the hyper-v VM Aruba Controller.



    ------------------------------
    Pavel S
    ------------------------------