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Reset password for appadmin account

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  • 1.  Reset password for appadmin account

    Posted 16 days ago
    i have one Aruba airwave VM, seems like no one has the appadmin password or the default account password.
    How do we do a password reset or password recovery ?

    We can login to the web GUI using the admin account but not at the OS level. 
    our version is CentOS Linux7.


  • 2.  RE: Reset password for appadmin account

    Posted 15 days ago
    You haven't posted your version of AirWave, so I'll take a guess...

    here are some links found in AirHeads.

    How to recover ampadmin user post 8.2.6 (arubanetworks.com)
    [Tutorial] Airwave Root password recovery Jan14-Tutorial | Network Management (arubanetworks.com)

    If all else fails, contact TAC for assistance.


  • 3.  RE: Reset password for appadmin account
    Best Answer

    EMPLOYEE
    Posted 15 days ago
    Also know that the accountname will be ampadmin, not appadmin. If you tried with appadmin as username, try again the possible passwords with ampadmin.

    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------



  • 4.  RE: Reset password for appadmin account

    EMPLOYEE
    Posted 15 days ago
    Hello there , 

    You can try with  the amprecovery account. It has default pass "amprecovery"(if not changed during installation) at least on 8.2.14 version.
    You need to either have physical access to the server or a remote console on VMs

    Than you will see 3 options:

    1) generate new pw [result is a pw hash key],
    2) scp the new pw hash so that you can send to support,
    3) activate the new pw [with pw translation from support]

     

    The 2nd username prompt is the username for the AMPCLI admin, default is ampadmin.  This user has no default password - so password is what you set during installation.



    ------------------------------
    Marina
    HPE
    Sofia
    ------------------------------



  • 5.  RE: Reset password for appadmin account

    Posted 15 days ago
    ampadmin username works. 
    i can login now.