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Slow VIA VPN download speeds

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  • 1.  Slow VIA VPN download speeds

    Posted Mar 03, 2021 12:45 PM
    I'm getting only around 30-40% of my availabe bandwidth when using VIA VPN client. Without VPN, and with 303H/505H connected to the exactly same VPNC I can get dowload speeds of around 10MB/s from my lab HTTP server. But with VIA VPN client only around 3-4MB/s.

    IAP connection is also within a tunnel but still performs a lot better. And VPN overhead shouldn't be 60-70% :)

    Any thoughts? TAC has been working with this for a month or so and they keep asking for new debug files but no progress so far. So maybe someone else has the same issues?

    VNPNC is Central managed 7210 with 8.6.0.4, client is the newest one at least the one that was newest few weeks ago (finally working domain pre-connect in this version...)


  • 2.  RE: Slow VIA VPN download speeds

    Posted Mar 03, 2021 12:51 PM
    No bandwidth contracts/limiting on the role you get through VIA?

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    Dustin Burns
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  • 3.  RE: Slow VIA VPN download speeds

    Posted Mar 03, 2021 12:58 PM
    Nope, only things I've configured for the role are VIA connection profile, L2TP pool and then i've added basic allowall session policy. Bandwidth policies are not configured


  • 4.  RE: Slow VIA VPN download speeds

    Posted Apr 19, 2021 12:59 PM
    Hello, any news about what you report? I have exactly the same problem.

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    Cristobal Pastene
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  • 5.  RE: Slow VIA VPN download speeds

    Posted Apr 19, 2021 12:59 PM
    Hello, any news about what you report? I have exactly the same problem.

    ------------------------------
    Cristobal Pastene
    ------------------------------



  • 6.  RE: Slow VIA VPN download speeds

    Posted Apr 19, 2021 04:20 PM
    Edited by pubjohndoe Apr 19, 2021 04:21 PM
    Nope, I've had TAC case open since I asked it here. TAC just tries to get me to gather all kinds of logs and packet captures but doesn't seem they have much idea what to actually try. VIA client has updated at least once since opening the ticket so it was a new opportunity to get all the previous logs again :) Now I'm supposed to get packet captures but not really sure what is the point in that either...

    Seems there has been internally some issues with multicast traffic, as TAC could see 2 packets in a minute capture or something then we had to enable multicast optimizations. I've had the same thing with other tickets too.

    From what I can remember we've also tried changing MTU and probably rebootin everything and trying with other device. We haven't tried touching different algorithms on the VPN tunnel itself.

    One reason why it takes so long to  solve issues like these is that TAC responds 1 minute before their shift ends and no matter how fast I reply I get out of office messages. Then in 1-2 days I'll get "thank you for the logs let me get back to you by the end of business day tomorrow or day after". And then again the next reply comes 1 minute before changing shifts...


  • 7.  RE: Slow VIA VPN download speeds

    Posted Apr 26, 2021 06:36 AM
    That experience with TAC is not what it should be. Please escalate your case immediately if you happening what you describe and copy in your Aruba SE so he/she is aware. Also, when working with TAC be aware that they work in shifts as well to follow the different regions. Normally, your case should be allocated to the TAC shift that best covers your local time. For some customers that have a headquarters in a different timezone, it may be good to verify that you are handled in the right timezone and ask to get your case allocated in a different timezone if that works better for you.

    ------------------------------
    Herman Robers
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    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
    ------------------------------



  • 8.  RE: Slow VIA VPN download speeds

    Posted Apr 26, 2021 06:44 AM
    For us this is the standard experience and we usually try to escalate within TAC + to our SE. I've used at least two different TACs as I've opened tickets in the usualy business hours and then at for example 23:00 local time here :)

    Time zones are not very relevant to the issue where TAC usually sends follow up questions by earlies 1 minute before their shift end, many times I've received questions 5mins past their shift has ended so I end up getting out of office message.


  • 9.  RE: Slow VIA VPN download speeds

    Posted 18 days ago

    Hi, 

    Same problem here also with no bandwidth contracts.  Any fix or is this a software limitation?  

    Hardware gateways connected to the same VPNC get full transfer speeds inside the tunnels while VIA users get ~4MBs to the same servers.

    Any pointers are greatly appreciated!




  • 10.  RE: Slow VIA VPN download speeds

    Posted 17 days ago

    How is the client connected? UDP or via the VPN SSL fallback? Hardware gateways will always provide more performance then compared with VIA.

    What type of traffic is being used for testing? Do you mean 4MB/sec or 4Mb/sec?

    The type of encryption is being used? 150mbps should be possible with VIA. 



    ------------------------------
    Willem Bargeman
    Systems Engineer Aruba
    ACEX #125
    ------------------------------



  • 11.  RE: Slow VIA VPN download speeds

    Posted 17 days ago

    Many thanks for the response.

    VIA Clients are UDP connections w/ AES256 encryption.

    Initial tests were downloading ~1GB files from an SMB server to the client machine.  MB/sec is correct.

    Same client machine on the same 1Gb internet connection.

    Client behind hardware gateways (SD-Branch 9004 & MicroBranch 505H) provided ~40MB/s downloading the files.

    Client connected with VIA VPN provided ~4MB/s downloading the same files.

    I plan to retest after production hours to get iPerf results also.




  • 12.  RE: Slow VIA VPN download speeds

    Posted 16 days ago

    iPerf download test to the client results:

    Client connected to SDBranch GW  370 Mbits/s  (~ 46MB/sec)

    Client connected to MicroBranch GW 210 Mbits/s (~ 26MB/sec)

    Client connected to VIA 24 Mbits/s (~ 3MB/sec)

    Any insight is greatly appreciated!




  • 13.  RE: Slow VIA VPN download speeds

    Posted 16 days ago

    Probably lowering the encryption will help. I think the best is to open a TAC case.
    One test you can do is a iPerf test with a small packet size. 

    Default VIA MTU is 1452. Maybe lowering the MTU can help (depends on encryption overhead and path MTU). 



    ------------------------------
    Willem Bargeman
    Systems Engineer Aruba
    ACEX #125
    ------------------------------



  • 14.  RE: Slow VIA VPN download speeds

    Posted 16 days ago

    Thanks for the suggestions.  I'll try adjusting the MTU and open a TAC case if necessary.