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Access network design for branch, remote, outdoor and campus locations with Aruba access points, and mobility controllers.
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Some APs auto reboot

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  • 1.  Some APs auto reboot

    Posted May 25, 2022 01:04 PM
    Hi everyone.

    My system is problem. Some APs  ( AP325) random auto reboot. I have system include 135 APs  ( AP325) , 2 wireless controler with topo active-standby ( 7205 - fw 8.5.0.8). For a day, that error happened continuously.
    When i see log ap. I see log:

    Reboot Information
    ------------------
    AP rebooted Wed May 25 02:16:28 PDT 2022; Unable to set up IPSec tunnel, Error:R C_ERROR_IKEV2_TIMEOUT.

    Please help me check, why does such an error occur ? Thank you



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    Nguyễn Đạt
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  • 2.  RE: Some APs auto reboot

    EMPLOYEE
    Posted May 25, 2022 02:25 PM
    Is there a firewall between access points and the controller?

    ------------------------------
    Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card
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    Original Message


  • 3.  RE: Some APs auto reboot

    Posted May 25, 2022 11:04 PM


    No, AP and controller same vlan.


    Nguyễn Tiến Đạt (Mr.)

    Information Technology Center

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  • 4.  RE: Some APs auto reboot

    EMPLOYEE
    Posted May 26, 2022 07:50 AM
    How long has the problem been happening?  How long has the system been installed?  You should type "show log system all" to see if there are any messages that would indicate system instability.

    ------------------------------
    Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card
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    Original Message


  • 5.  RE: Some APs auto reboot

    Posted May 25, 2022 11:05 PM
    No, AP and WLC same vlan

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    Nguyễn Đạt
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    Original Message


  • 6.  RE: Some APs auto reboot

    Posted May 26, 2022 01:34 PM
    I had this issue when the switch between the controllers and the APs was dropping packets. In my case, this was due to jumbo frames being mishandled.  I suspect that is why cjoseph asked about firewalls.  Probably something along the way is dropping packets.  That is where I would look first.  Check the switches for errors related to dropped or filtered packets.


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    -Bill
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    Original Message


  • 7.  RE: Some APs auto reboot

    Posted May 27, 2022 12:33 AM

    Hi everyone


    I see log port switch connect AP  :  

    I 05/26/22 01:56:03 00828 lldp: ST2-CMDR: PVID mismatch on port 1/37(VID
                126)with peer device port a8bd27-cda3fe(VID unknown)(910101)
    I 05/26/22 09:20:55 00077 ports: ST2-CMDR: port 1/37 is now off-line
    I 05/26/22 09:21:03 00435 ports: ST2-CMDR: port 1/37 is Blocked by AAA
    I 05/26/22 09:21:34 00077 ports: ST2-CMDR: port 1/37 is now off-line
    I 05/26/22 09:21:37 00435 ports: ST2-CMDR: port 1/37 is Blocked by AAA
    I 05/26/22 09:22:04 00076 ports: ST2-CMDR: port 1/37 is now on-line
    I 05/27/22 10:24:12 00435 ports: ST2-CMDR: port 1/37 is Blocked by AAA
    I 05/27/22 10:24:12 00076 ports: ST2-CMDR: port 1/37 is now on-line





    Nguyễn Tiến Đạt (Mr.)

    Information Technology Center

    ▌Address: No.5, Pham Hung Str., Tu Liem, Ha Noi.

    ▌Mobile   : (+84) 2439445488 - (+84) 934596943

    ▌Email     :  datnt1@vnpost.vn

     




    Original Message