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Unable to apply ClearPass Policy Manager Eval licenses

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  • 1.  Unable to apply ClearPass Policy Manager Eval licenses

    Posted Jan 26, 2023 06:48 PM

    Hello there,

    I've installed virtual  Aruba ClearPass 6.11.0 (KVM)  Policy Manager Model Number : CLABV

    I managed to go to the partner portal and then License Management >>>Trial Licenses >>> Activate 

    Afterwards, I received 3 emails for License Key of the following :

    -Aruba ClearPass NL AC 100 CE E-LTU
    -Aruba ClearPass NL OB 100 USR E-LTU
    -Aruba ClearPass NL OG 100 EP E-LTU

    However, every time I try to enter license key in the ClearPass Platform Activation Key, I got this message below :

    "You have entered an invalid license key"
    There's Internet connection from ClearPass Policy Manager, and  I did include the begin and end lines, including all the hyphen characters without including any leading or trailing space characters.

    Can someone please tell me what's the issue ?

    Thanks


  • 2.  RE: Unable to apply ClearPass Policy Manager Eval licenses

    Posted Jan 26, 2023 09:45 PM

    Platform activations are a little different than the product license keys which is what it looks like you're trying to add. Take a look at this link it may help you with your platform activation.


    https://www.arubanetworks.com/techdocs/ClearPass/6.9/PolicyManager/Content/CPPM_UserGuide/Admin/Licensing_activating_Platform_license.htm


    Original Message


  • 3.  RE: Unable to apply ClearPass Policy Manager Eval licenses

    Posted Jan 27, 2023 04:31 AM
    Thanks for your reply.

    I've followed the exact steps in the link above and unfortunately I faced the same issue :(

    I'm not sure if the issue is related to the type of VM (KVM)  and Policy Manager Model Number : CLABV.



    Original Message


  • 4.  RE: Unable to apply ClearPass Policy Manager Eval licenses

    Posted Jan 27, 2023 04:54 AM
    Hi

    You need to request the PAK (Platform Activation Key) Aruba ClearPass Cx000V VM Appl E-LTU as a product in the licensing portal.
    The license you have listed is not for the VM itself, just the functions.

    So in total you will need four licenses:
    -PAK
    -Access
    -Onboard
    -OnGuard

    ------------------------------
    Best Regards
    Jonas Hammarbäck
    MVP 2023, ACCX #1335, ACMP, ACDP, ACP-Network Security, ACEP, ACSA
    Aranya AB
    If you find my answer useful, consider giving kudos and/or mark as solution
    ------------------------------

    Original Message


  • 5.  RE: Unable to apply ClearPass Policy Manager Eval licenses

    Posted Jan 27, 2023 08:22 PM
    Thanks so much Jonas!

    I was able now to enter the license key and activate it.

    However, I'm having a wired issue with the login. I'm able to access ClearPass Policy Manager via CLI but not via the GUI

    I really don't know how to reset the password via CLI.

    Any idea ?
      
    Original Message


  • 6.  RE: Unable to apply ClearPass Policy Manager Eval licenses
    Best Answer

    Posted Jan 28, 2023 05:55 AM
    Hi

    The username in GUI is admin, in CLI appadmin.
    It's two separate accounts, but after initial setup they get the same password.
    Try this combination first if you tried to log in as appadmin.


    Changing admin password from CLI is the command:
    system admin-password-reset

    https://www.arubanetworks.com/techdocs/ClearPass/6.10/PolicyManager/Content/cmds/sys-adm-pwd-rst.htm

    ------------------------------
    Best Regards
    Jonas Hammarbäck
    MVP 2023, ACCX #1335, ACMP, ACDP, ACP-Network Security, ACEP, ACSA
    Aranya AB
    If you find my answer useful, consider giving kudos and/or mark as solution
    ------------------------------

    Original Message