I would recommend you open a case with TAC to troubleshoot.
Is this a new situation? When did the issue start? Were any changes made? Got any new neighbors? Perhaps someone is acting maliciously?
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Carson Hulcher, ACEX#110
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Original Message:
Sent: Apr 21, 2024 03:16 AM
From: curtisjackson
Subject: Unable to connect to the WiFi
Hello, we've encountered a strange problem where users on a specific area of the floor are unable to connect to the WiFi, receiving a "can't connect to network" error. It doesn't seem to be a network issue, as the WiFi connection itself is not being established. However, the same devices can connect without issues when moved to a different location. All our access points are managed by the same virtual controller. I'm at a loss for what could be causing this.