Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Unable to connect to the WiFi

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  • 1.  Unable to connect to the WiFi

    Posted Apr 22, 2024 11:58 AM

    Hello, we've encountered a strange problem where users on a specific area of the floor are unable to connect to the WiFi, receiving a "can't connect to network" error. It doesn't seem to be a network issue, as the WiFi connection itself is not being established. However, the same devices can connect without issues when moved to a different location. All our access points are managed by the same virtual controller. I'm at a loss for what could be causing this.



  • 2.  RE: Unable to connect to the WiFi

    EMPLOYEE
    Posted Apr 22, 2024 03:24 PM

    I would recommend you open a case with TAC to troubleshoot.

    Is this a new situation?  When did the issue start?  Were any changes made?  Got any new neighbors?  Perhaps someone is acting maliciously?



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    Carson Hulcher, ACEX#110
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  • 3.  RE: Unable to connect to the WiFi

    Posted 30 days ago

    Hello, 

     have you taken a look at the spectrum in that area?  or completed a packet capture.  I am interested in the cause of this issue.