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Unable To Restore CPPM backup

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  • 1.  Unable To Restore CPPM backup

    Posted Sep 17, 2023 10:16 AM
      |   view attached
    Hi all, im facing issue while restoring db backup of existing clearpass v6.9.13 to new clearpass v6.11.1
    Both of them are hardware appliances

    Pls find the error screenshot attached

    Any suggestions are much appreciated



  • 2.  RE: Unable To Restore CPPM backup

    EMPLOYEE
    Posted Sep 17, 2023 07:03 PM

    generally i woul dtry to resote the backup to the latest version of 6.11 which is 6.11.4, see if that makes a difference



    ------------------------------
    If my post was useful accept solution and/or give kudos.
    Any opinions expressed here are solely my own and not necessarily that of HPE or Aruba.
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    Original Message


  • 3.  RE: Unable To Restore CPPM backup

    Posted Sep 17, 2023 08:12 PM
    Hi aryap, thanks for your response, will try and let you know



    Original Message


  • 4.  RE: Unable To Restore CPPM backup

    MVP
    Posted Sep 20, 2023 06:50 PM
    Even when you migrate, from 6.9 or 6.10 to 6.11 Clearpass requires fresh install with some migration guides which usually support provides as recommendation.

    Did you check with support team and the guidelines process?

    ---------------------------------
    Shpat | ACEP | ACMP | ACCP | ACDP |
    -Just an Aruba enthusiast and contributor by cases-
    ---------------------------------



    Original Message


  • 5.  RE: Unable To Restore CPPM backup

    Posted Sep 20, 2023 07:37 PM
    Yes actually i just done this fresh installation on new boxes

    But my licenses are yet to activate, is it because of this my db unable to restore ?



    Original Message


  • 6.  RE: Unable To Restore CPPM backup

    Posted Sep 22, 2023 10:12 AM

    I found a similar case with a similar message and there license activation resolved the issue.

    So first activate the license, then restore the database.



    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------

    Original Message


  • 7.  RE: Unable To Restore CPPM backup

    MVP
    Posted Sep 25, 2023 10:40 AM

    Had a similar case.

    When licenses were activated, issue was solved.

    What you can do is that you can try with Trial Licenses maybe and see if it works (so you don't have to wait till other licenses will be activated/sent).



    ------------------------------
    Shpat | ACEP | ACMP | ACCP | ACDP |
    -Just an Aruba enthusiast and contributor by cases-
    ------------------------------

    Original Message


  • 8.  RE: Unable To Restore CPPM backup

    Posted Sep 25, 2023 08:32 PM
    Yes as per you told post license activation and valid certificate import, restored db successfully.



    Original Message


  • 9.  RE: Unable To Restore CPPM backup

    MVP EXPERT
    Posted Sep 21, 2023 02:13 AM
    I tend to try and get as close to the new release as possible and have successfully uploaded config from 6.10.8 -> 6.11.1 & 6.11.4
    Have you tried spinning up a temp vm running 6.10 and importing into that then exporting and using result on 6.11?

    Not activating your keys won’t be an issue
    A
    Sent from my iPhone


    Original Message