I just wanted to make mention, as we had a customer who was experiencing voicemail port lockups, they were running R6.5.18 and in SIP mode. They experienced the anomoly of calls transferred through Auto Attendant, to an extension, then forward-no-answer for that extension SHOULD have gone to the extension's mailbox, but did not, because of the bug.
Well, in testing, I tried 3 times in a row, at night, to dial this one user's extension from Auto Attendant, and experienced the failed FNA to voicemail; then next morning checked the VM Status, and it showed THAT USER locked up 3 of the 4 VM ports, for x thousands of seconds. He wasn't even at his desk, it was just that his extension was involved in the (failed) FNA to VM; so it isn't always what the 'user' did last to lock up the ports, but sometimes what was done 'to' or 'involving' the user's extension.
We now have upgraded them to R6.5.22, and now calls through Auto Attendant, DO forward-no-answer to users' mailboxes.