07-19-13 Expert Day

Aruba Employee

What is an Operations Manager package?

With this package, an Operations Manager resource is allocated to the account. This Operations Manager can be viewed as an extension of the customer NOC staff and a single point of non-technical contact for the customer. The Operations Manager is an advocate for the customer within Aruba.  The customer will receive the following support from the Operations Manager:

-       Manages overall high-touch relationship with the customer

-       Facilitates expedited resolution on open service requests

-       Oversees RMA and reverse logistics requests

-       Organizes conference calls as needed with required entities including engineering support

-       Leads Quarterly Business Reviews with the customer

This resource is available 8X5.

Barath Srinivasan
Customer Engineering Architect
Customer Advocacy | Aruba Networks Inc.
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