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Onboard failing with iPAD - getting error "Your Operating system is not supported"

Kudos

Jun 11, 2020 09:16 AM

esupport

Problem:

CPPM Version : 6.9.0

When trying to Onboard iPADs, getting the error as "Your Operating system is not supported " when the user is trying to open the provisioning page.

Diagnostics:

Confirmed with the CPPM 6.9.0 Release notes that the iPadOS version 13.1.3 is supported in the CPPM Version 6.9.0

The platforms supported by ClearPass Onboard and the version requirements for each platform are summarized in the following table.


Platform	Example Devices	Version Required for Onboard Support	Notes
Android	Samsung Galaxy Motorola Droid Google Pixel	Android 8.0 and later	2
Apple iOS	iPhone iPad iPod Touch	iOS 10 to 13.x iPadOS 13	1, 3
Apple macOS	MacBook Pro MacBook Air	macOS 10.13 and later	1
Apple macOS	MacBook Pro MacBook Air	macOS 10.13 and later	2
Microsoft Windows	Laptop Desktop Tablet	Windows 10 Windows 8 and 8.1	2, 4
Ubuntu	Desktop Server	16.04 18.04

Note 1: Uses the “Over-the-air provisioning” method.

Note 2: Uses the “Onboard provisioning” method.

Note 3: Onboard may also be used to provision VPN settings, Exchange ActiveSync settings, and passcode policy on these devices.

Note 4: Windows 10 Mobile is not currently supported in Onboard.

Solution

Starting from CPPM Version 6.9.0, Due to Apple's changes in iPadOS 13, a new iPadOS device type has been added to Onboard.

We need to enable the "iPadOS device provisioning" option in the Provisioning Settings ( Supported devices ).

Once the "iPadOS device provisioning" option is enabled, we will be able to Onboard iPad successfully.

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