Hello Perasite,
There are a number of things that have to go right in order to get the AirWave floorplans showing up on the AP-Installer app. Forgive me if you've already gone through these.
- Needs a valid account on AirWave. Pretty much any privilege level should work, all we are doing is downloading the floorplans (unless you want to use the upload function later). But obviously username-password has to be correct in the app settings.
- AirWave address. I've been back and forth on syntax checking, it should accept any of your.airwave.com, http://your.airwave.com or https://your.airwave.com, but it will change the former (2) to https:// (if that makes sense?). It's safest to enter it as https://your.airwave.com. The app should work with IPv4 addresses in this field, but not with IPv6.
- After that, it's just reachability. Try a ping from the iPhone to the AirWave address to check, or try logging into the account from the browser on the phone.
- I've seen problems where the clocks (time or timezone) on the AirWave server and/or the client device are wrong. This can cause the cookie to arrive with a timestamp that's already expired. In this case the client won't even attempt to use the cookie and login will fail.
- I don't have great diagnostics on the AP-Installer app but if you have an Android device, try loading Aruba Utilities, set it up to point to the same AirWave server+account and after a few minutes, email me the logs at ctodeveloper@arubanetworks.gmail.com. That should tell me what's going on.
Either way, do drop me a line at ctodeveloper@arubanetworks.gmail.com and I'll work with you to figure it out.
Thanks for your patience, it sometimes takes a while to figure these things out,
Peter T