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Cloud Activation Key is missing .. !

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  • 1.  Cloud Activation Key is missing .. !

    Posted Nov 08, 2015 10:39 AM
    I have few iap 205 and I cant get the Cloud Activation Key on any of them ,
    ,there is not other ap connected to the network segment when I try to get the activation key , there is
    successful ping from the ap  to the world and to device.arubanetworks.com .. , aruba iap ver  6.4.2.3-4.1.1.3_48994
    upgrade to newer version didn’t help (6.4.2.6-4.1.1.10_51810) , also i have tried to erase and to start the iap in other network segment with deffrent network equipment .. still i cant get the Cloud Activation Key , Has anyone have a similar problem ? !
     
     
     
    best regards
    2+ | Shay


  • 2.  RE: Cloud Activation Key is missing .. !

    EMPLOYEE
    Posted Nov 08, 2015 12:03 PM

    On the commandline you should type "show log system" to see if you see any messages with APAS.  Ultimately if you cannot figure it out, you probably need to contact TAC.



  • 3.  RE: Cloud Activation Key is missing .. !

    Posted Nov 08, 2015 03:41 PM

    Hi ,

     

    thank you for your message here is the output from the IAP , it seems that the IAP have network connection to aruba servers but i get the following output : APAS provision failed, code: fail-prov-no-shipped

    still no Cloud Activation Key .. :(

     

    Name                :Aruba Operating System Software

    Type                :215

    Build Time          :2015-09-23 00:37:47 PDT

    Version             :6.4.2.6-4.1.1.10_51810

    Website             :http://www.arubanetworks.com

    Legal               :Copyright (c) 2002-2015, Aruba Networks, Inc.

    Cloud Activation Key:

     

    End of the show log system :

     

    Nov  8 19:26:57  nanny[2434]: <303073> <ERRS> |AP ac:a3:@192.168.1.22 nanny|  Process /aruba/bin/radiusd-term [pid 2738] died: got signal SIGTERM

    Nov  8 19:26:57  nanny[2434]: <303079> <ERRS> |AP ac:a3:@192.168.1.22 nanny|  Restarted process /aruba/bin/radiusd-term, new pid 2919

    Nov  8 19:27:45  cli[2510]: <341005> <ERRS> |AP ac:a3:@192.168.1.22 cli|  APAS provision failed, code: fail-prov-no-shipped

    Nov  8 19:27:57  cli[2510]: <341004> <WARN> |AP ac:a3:@192.168.1.22 cli|  Activate failed, enabling factory SSID

     



  • 4.  RE: Cloud Activation Key is missing .. !

    Posted Nov 09, 2015 09:41 AM
    The key will only show up if it can reach activate.
    It seems that it cannot, you should contact TAC.


  • 5.  RE: Cloud Activation Key is missing .. !

    Posted Nov 11, 2015 04:12 PM

    Hi, 

    Try to set up country code first. Then the key shoud appear magicaly.

    Regards,

    Marek