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Losing wireless access.

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  • 1.  Losing wireless access.

    Posted Aug 09, 2019 02:36 AM

    We have 7010 controller with certification based authentication. For last couple of months we are having issue where laptop fails to get dhcp lease from dhcp server. If we reboot the controller everything works fine. This is happening frequently now.

    Wired network works fine without any challenges.



  • 2.  RE: Losing wireless access.

    MVP EXPERT
    Posted Aug 09, 2019 04:13 AM

    Is the DHCP server located on the controller or externally? What version of code is this? Is there any entries in the logs for the particular client? Do you have enough free leases?



  • 3.  RE: Losing wireless access.

    Posted Aug 09, 2019 06:55 AM

    It is external dhcp running windows. pool is free and can provide lease on wired network at a same time when issue is observed.

    version - 6.5.4.13



  • 4.  RE: Losing wireless access.
    Best Answer

    EMPLOYEE
    Posted Aug 09, 2019 07:37 AM

    This type of issues can have multiple root causes and it is hard to assist on a forum. I would recommend contacting your Aruba partner or Aruba Technical Support for further investigation or troubleshooting.



  • 5.  RE: Losing wireless access.

    EMPLOYEE
    Posted Aug 09, 2019 09:13 AM
    @agirme wrote:

    We have 7010 controller with certification based authentication. For last couple of months we are having issue where laptop fails to get dhcp lease from dhcp server. If we reboot the controller everything works fine. This is happening frequently now.

    Wired network works fine without any challenges.

    Is it possible that you are accidentally giving out the default gateway as one of your  dhcp ip addresses?