You can definitely do that in Airwave by setting a trigger.We require a report to be filed with our campus police before we will add an alert. We add the police report and IT ticket information in the trigger.
We have recovered lost & stolen devices this way.
When we get an alert, we go to the site with our campus police to handle the situation. In some cases, the user found the device and failed to update the police report.
Trigger type: Connected Clients
MAC Addresses: [mac address goes here]
Folder: Top
Group: All Groups
Alert Notifications Notes: [have report, ticket & user information]
Additional Notification Options: Email