Monitoring, Management & Location Tracking

Problem:

Controllers are shown down in AMP 8.2.3.x version after adding in AMP.

AMP  version : 8.2.3.1

Controller version : 6.5.x.x

From the system -> events log we will see the following error message,

snmp_credentials() failed to get AMP ip of appropriate version:

The error message indicates that Device is not able to communicate using the interface that has been mapped in the AMP.

Step 1: We need validate the interface whether AMP is using eth0 or eth1 or bonded interface using the following command,

#ifconfig

In this example I have eth0 interface which holds the network settings,

[root@localhost mercury]# ifconfig

eth0      Link encap:Ethernet  HWaddr 00:50:56:9F:7F:3E
          inet addr:10.17.164.68  Bcast:10.17.164.255  Mask:255.255.255.0
          inet6 addr: fe80::250:56ff:fe9f:7f3e/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:18582738 errors:0 dropped:0 overruns:0 frame:0
          TX packets:5859061 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:9614746539 (8.9 GiB)  TX bytes:840424239 (801.4 MiB)

Step 2: Using the following command we need to update the interface in sea_config table,

# dbc "update seas_config set ap_facing_amp_interface = 'eth0';"

Step 3: We have validate the changes by executing the following command,

# dbc "Select ap_facing_amp_interface from seas_config;"
 ap_facing_amp_interface
-------------------------
 eth0
(1 row)