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If "service support_connection start" fails with the following error message or similar:FATAL: Could not load /lib/modules/2.6.18-194.32.1.el5/modules.dep: No such file or directoryThis usually indicates that a kernel upgrade has been performed but the required server reboot has not happened yet.You can verify the current RUNNING kernel with "uname -a"[root@garrison modules]# uname -aLinux garrison.corp.airwave.com 2.6.18-274.7.1.el5 #1 SMP Thu Oct 20 16:21:01 EDT 2011 x86_64 x86_64 x86_64 GNU/LinuxIf you do an ls -l of the /lib/modules you should entries for the current kernel and possibly for older kernels.[root@garrison modules]# ls -l /lib/modules/total 12drwxr-xr-x 3 root root 4096 Oct 24 06:18 2.6.18-238.12.1.el5/drwxr-xr-x 6 root root 4096 Nov 21 15:36 2.6.18-274.7.1.el5/You can check the current INSTALLED kernel via "rpm -qa kernel"[root@garrison modules]# rpm -qa kernelkernel-2.6.18-274.7.1.el5.x86_64if the current RUNNING kernel from "uname -a" doesn't match the INSTALLED kernel "rpm -qa kernel" and you can see that the FATAL error is referencing an older or missing kernel modules.dep then a reboot will probably resolve the issue.
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