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AP goes down in Airwave but nothing to see on controller

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  • 1.  AP goes down in Airwave but nothing to see on controller

    Posted Oct 30, 2015 05:23 AM

    Dear,

     

    we have 2 APs (out of around 200) that are going down in Airwave (only 2AP's are facing this issue) , and reboot following to Airwave:

    Thu Oct 22 15:33:32 2015SystemUp
    Thu Oct 22 15:30:05 2015SystemStatus changed to 'AP is no longer associated with controller'
    Thu Oct 22 15:30:05 2015SystemDown
    Thu Oct 22 15:25:12 2015SystemConfiguration verification succeeded; configuration is good
    Thu Oct 22 15:25:04 2015SystemStatus changed to 'OK'
    Thu Oct 22 15:25:04 2015SystemUp
    Thu Oct 22 15:25:04 2015SystemDevice rebooted while marked as down: Change in number of reboots detected (got 1, expected 0)
    Thu Oct 22 15:13:28 2015SystemStatus changed to 'AP is no longer associated with controller'
    Thu Oct 22 15:13:28 2015SystemDown
    Thu Oct 22 14:18:27 2015SystemConfiguration verification succeeded; configuration is good
    Thu Oct 22 14:18:18 2015SystemStatus changed to 'OK'
    Thu Oct 22 14:18:18 2015SystemUp
    Thu Oct 22 14:04:49 2015SystemStatus changed to 'AP is no longer associated with controller'
    Thu Oct 22 14:04:49 2015SystemDown
    Thu Oct 22 13:39:57 2015SystemConfiguration verification succeeded; configuration is good
    Thu Oct 22 13:39:45 2015SystemStatus changed to 'OK'
    Thu Oct 22 13:39:45 2015SystemUp
    Thu Oct 22 13:39:45 2015SystemDevice rebooted while marked as down: Change in number of reboots detected (got 1, expected 0)
    Thu Oct 22 13:28:08 2015SystemStatus changed to 'AP is no longer associated with controller'
    Thu Oct 22 13:28:08 2015SystemDown

     

     

    If we check the counters we see the following (same for both):

    (xxxx-local3) #show ap database | include y
y        xxxx  105      10.0.13.44   Up 77d:21h:42m:43s         10.0.2.95  0.0.0.0

(xxxx-local3) #show ap debug counters ap-name y

AP Counters
-----------
Name              Group  IP Address  Configs Sent  Configs Acked  AP Boots Sent  AP Boots Acked  Bootstraps (Total)  Reboots  Crash
----              -----  ----------  ------------  -------------  -------------  --------------  ------------------  -------  -----
y                 xxxx   10.0.13.44  2             2              0              0               1          (1    )  0        N

    so the AP is up for 77 days and only bootstrapped once and never rebooted. (both the same)

    October 22nd isn't 77 days ago.

     

    Anyone has seen the same behavior?

     

    code Airwave 8.0.9

    code AOS: 6.4.3.3

     

    Kind regards,



  • 2.  RE: AP goes down in Airwave but nothing to see on controller

    EMPLOYEE
    Posted Oct 30, 2015 08:51 AM

    Please open a TAC case in parallel.  We cannot help you without crucial information that you probably cannot reveal here.