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Occasional Contributor II

AirWave 8.2.6.1 - Statistic missinig and other data communication issues

Goodmorning,

 

I need a help with a few issues on a new AirWave deployment.

 

My data is:

AMP Version = 8.2.6.1

IAP Model = IAP-305

IAP Version = 6.5.4.7-6.5.4.7_64552

 

Issue 1: On VC I regullarly see the client data but AirWave not.

I replied configuration from our old Airwave server 8.2.0.2 that works correctly for all iAP that are still to migrate.

Both AirWaves points to the same ClearPass server (if this can create any issue)

 

Issue 2: We see different data even if we check them on different browsers (We changed names for some APs and only under Groups - Istant Config - Access Point voice we see old names [attached Sample 1], instead on APs/Devices - List and from Virtual Controller's page we see them regularly [attached Sample 2 and 3]

 

Issue 3: I deployed a new SSID from AirWave Istant Config voice on APs Group and I see it regularly on Virtual Controller but not on Network list [Sample 4 and 5]

 

Kind regards

Sorin

MVP Guru

Re: AirWave 8.2.6.1 - Statistic missinig and other data communication issues

Issue: 1

 

Check if configuration only is set to Yes in AMP setup >General>Aruba instant section, try set to NO.

Configuration Only:
  • Yes
  • No

Issue 2&3

 

Have you pushed the config from Groups>Instant config page both SSID&AP name?

 

Try restart airwave services once and check if data is getting syncronized, else you can try upgrade the server to latest code 8.2.7, if issue still persist open TAC ticket.

Regards,
Pavan
If my post address your queries, give kudos and accept as solution!
NOTE: Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba or Hewlett Packard Enterprise.
Occasional Contributor II

Re: AirWave 8.2.6.1 - Statistic missinig and other data communication issues

Good morning,

 

Issue numer 1 resolved

 

For issues 2&3 we managed some informations from APs that was already configured before new Airwave (AP name, Virtual Controller IP, Stati IP, Standard SSIDs that are regullarly present in Airwave). The new SSID that I can't see in AirWave was delivered from AirWave and can be seen on Virtual Controller only.

 

Sorin

Highlighted
MVP Guru

Re: AirWave 8.2.6.1 - Statistic missinig and other data communication issues

Sorin,

 

Try upgrade the server to latest vesion and check the config mismatch status, if issue still persist open TAC ticket.

Regards,
Pavan
If my post address your queries, give kudos and accept as solution!
NOTE: Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba or Hewlett Packard Enterprise.
Occasional Contributor II

Re: AirWave 8.2.6.1 - Statistic missinig and other data communication issues

I finally resolved the issue:

 

- First problem was resolved as indicated by Pavan enabling in Group - Basic:  Enable Instant GUI Config: Yes

- Second and Third problem was related to "dirty" data loaded during First point resolution. I resolved setting Enable Instant GUI Config to No and back to Yes.

 

Thanks Pavan for you time and tips.

 

Sorin

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