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Need info of Airwave "unknowns"; is this a problem?

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  • 1.  Need info of Airwave "unknowns"; is this a problem?

    Posted Jun 19, 2017 10:26 AM

    This is a copy/paste of a customer's device type summary report and I want to know how I decipher these "unknowns"? I've read mixed threads that these could be devices from neighboring wireless networks and/or devices that have cannot or have not attempted a CP redirect. Ideas?

     

    unknowns.PNG



  • 2.  RE: Need info of Airwave "unknowns"; is this a problem?

    Posted Jun 21, 2017 03:56 PM

    If you navigate to the Clients page in Airwave, you'll see a set of donut graphs - you can click on the device types in the list to get a search list of the currently connected so-categorized clients:

    DeviceTypeDonut.png

     

    A small bit of mine look like this:

    clients.png

    That should give you something to track down and start to get insight into those unknowns.

     



  • 3.  RE: Need info of Airwave "unknowns"; is this a problem?

    EMPLOYEE
    Posted Jun 22, 2017 05:12 AM

    Hi,

     

    Unknow devices are nothing but Aruba OS not able to classify those list of client device type based on their OUI.

     

    If OUI enteries not present database , it places devices in unknow list.

     

    Based on AMP Setup > Device type setup setting, airwave will classify type.

     

    ALE.PNG

     

    Regards,

    Pavan

    If my post addresses your query give kudos:)