[Tutorial] Airwave Root password recovery Jan14-Tutorial

[california92]

When I try to reset my Password for ampadmin the system give me this result:

Changing password for user ampadmin

Changing password for ampadmin

(current) UNIX password: _

I have no root password to change the password from ampadmin.

What should i do here?

Thanks a lot.

[rgin]

Please open a support case.  Do you remember setting an admin account during the upgrade?  Or during the fresh install?  If you don't recall, then you might have to boot off of a rescue CD to fix (in which case support can add extra guidance).

[Ermannofacs]

when I type "e" the Airwave not go in edit mode. 

[rgin]

What version of AMP?  If you're on a version newer than 8.2.4.1 (hopefully 8.2.6.1), then you need to follow the 'amprecovery' method described in the user guide.

[Ermannofacs]

Thanks Rob, my version is 8.2.6.

with amprecovery method I can reset the "ampadmin" user but not root user. I needed to go into the console as root to correct network parameters. But I have solved with VM restore.

[rgin]

ampadmin user has ability to run network setup from the AMPCLI menu.  AMPCLI -> 8 Advanced -> 3 Config Network Settings.  In 8.2.6.1, the network settings allows you to config multiple eth interfaces.

[ajbpell]

I did have to use 'e' twice but that did it.  Thanks

[StuartD]

This look slike what we need - except I can't get my head around the fact that our AMP is a virtual unit so not sure how we'd see the boot process.

Any thoughts?

[Vishnu Mannil]

Even on VM once you connect to the ESX you should be able to see the boot process. However, this option to enter single user mode wont work from 8.2.4 and above as the root user is disabled.

[StuartD]

Thanks Vishnu - unfortunately we don't manage nor have access to the virtual platform so I will need to try and get clear instructions to the relevant team.