Without knowing your network, this is difficult to troubleshoot.
Couple of things:
1) Are you using Aerohive or Aruba? Your profiler tab is using an Aerohive CoA. If you're using Aruba, you need to use the Aruba one.
2) When you say different segment of the network, what are you referring to? A VLAN?
3) What VLAN is configured on your virtual AP profile? What VLAN is the user expected to get?