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Clearpass Unknown End-Host Devices

I face a problem that clearpass see some smratphones as Non-Smart Devices, and the End-Host Identifier  for them appears: Unkown, so clearpass send them to Onguard role.

How could i solve the problem as it appears with some smartphone devices?

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Moderator

Re: Clearpass Unknown End-Host Devices

Do you have DHCP helper addresses on all of your client subnets pointing to ClearPass?

What NADs are you using?

 

For OnGuard, it's recommened to use the profile category Computer.

 

 



If this response is more than 1 year old, it may no longer be accurate. Please consult official Aruba documentation, TAC or your Aruba SE.

| Aruba Alumni | @timcappalli | timcappalli.me |

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New Contributor

Re: Clearpass Unknown End-Host Devices

DHCP Helper is configured for all client subnets as clearpass see other smart devices, its Cisco NADs.

I think the finger print for this mobile isn't known for Clearpass for the last updated version on our device...

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MVP Expert

Re: Clearpass Unknown End-Host Devices

What version of ClearPass are you running ?
Thank you

Victor Fabian
Lead Mobility Architect @WEI
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
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New Contributor

Re: Clearpass Unknown End-Host Devices

6.6.3.89660

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New Contributor

Re: Clearpass Unknown End-Host Devices

Hello,i have similar problem i guess, but i dont even have Unknown status ,its just identifier itself,how can i enable profiling of endpoints,in Endpoint menu theres only one device -CPPM server itself

thnx.

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